Sacramento, California
Resident Relations Coordinator Job Opening in Sacramento, California - Gramercy court
Resident Relations Coordinator
Full Time
Company Description:
Generations Healthcare facility is in search of a Resident Relations Coordinator to join our team. Our skilled nursing and rehabilitation facilities have an outstanding reputation in the healthcare industry with a high rating for quality patient care. We are committed to providing kind, competent and compassionate services to those entrusted to our care and an enjoyable work environment for our staff. If you are passionate about helping residents meet their full potential, then this is the right place for you.
Generations Healthcare?s Mission:
Generations Healthcare was founded upon the belief that caring for the sick, the elderly, and the infirm is a special and sacred stewardship. It is our mission to have this belief reflected in everything we do: in the presentation of our homes, in the professionalism of our staff, and in the daily delivery of care to our residents and their families. It is our purpose that whoever enters a Generations home will be met with kindness, competence and compassion.
Job Summary:
Under general supervision assists facility with systems, programs, and processes to ensure outstanding customer service to residents and their families/guests.
Essential Duties (include but are not limited to):
Supports the admissions and customer service process, policies and standards for facility and respective facility departments.
Supports facility processes for prospective resident to obtain information and facilitate their admission.
Assists residents throughout their stay at the facility through working with staff, supporting internal processes, and rounding as necessary to ensure a high level of satisfaction with the stay. * Seeks out, investigates, and facilitates closure to resident concerns or complaints; involves other facility staff and resources as needed through consistent reporting in the daily stand-up meeting, and other mechanisms and communications processes that support resident satisfaction.
Assists facility management in reviewing and addressing trends and survey data from residents regarding their time at the facility; assists with remedial action, improves programs, or suggests new processes.
Actively develops and maintains relationships with external resources others who interact with or impact resident satisfaction to include physicians, pharmacy, case managers, therapy services, home health, etc.
Assists in the trains fellow staff members to understand and meet service standards.
Observes all mandated and relevant safety, infection control and confidentiality standards.
Benefits:
We offer competitive salary, rewarding healthcare benefits and excellent career growth opportunities.
Qualifications:
High school graduate or equivalent.
Minimum of one year?s experience in a role of providing, assessing, and improving customer service.
Outstanding verbal and written and listening communication skills at all levels of the organization. * Tact and diplomacy.
Organizational and time management skills.
Excellent strategic and problem-solving skills.
Strong team and collaboration skills.
Strong project management ability.
We invite you to make a difference in the lives of others and our residents, who represent a Lifetime of Memories, a Lifetime of Care, and a Lifetime of Love. For more detailed information please visit .
Job Type: Full-time
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