Woonsocket, Rhode island
Trainer/Instructional Designer- Pharmacy Benefits Member Com... Job Opening in Woonsocket, Rhode island - As the Trainer for Member Communications (MCO), you will be responsible for developing and delivering all internal MCO training to the colleagues within the MCO Commercial teams.
This includes:
* Onboarding of new hires and temporary contractors
* Initial and ongoing refresh training of key operational processes
* Development and Maintenance of training documents and materials
* Support to Operational Managers for all team educational needs
Responsibilities Include:
* Coordinate with each operational manager to develop appropriate on boarding training materials then implement standardized training for all new hires and temporary contractors (20%)
* Define and implement structured schedule for regular revision to training materials as well as regular refresh training of operational processes across teams (50%)
* Coordinate with other MCO advisors as areas of opportunities are identified to mitigate potential issues through training and assist with refresh training as part of issue resolution (20%)
* Support reams outside of MCO Commercial as needed; may include ongoing materials to help educate non MCO teams about MCO and our processes (10%)
*Required Qualifications
* 5+ years of experience as a Trainer within a setting, including demonstrated ability to develop both web and in-classroom training.
* 3+ years of experience in organizational project management, with the ability to work within large, cross-functional teams.
*Preferred Qualifications* PBM Operations experience is preferred.
*Education Bachelor's degree required; equivalent work experience may substitute.
*Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation?s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units ? MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law.
CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT
Job Type: Full-time
Salary: $60,000.00 to $80,000.00 /year
Required education:
Bachelor's
Required experience:
corporate training: 5 years
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