Draper, Utah
Desktop Support Technician Job Opening in Draper, Utah - About Us:
TruHearing is a friendly, customer-focused organization that makes a real difference in people?s lives. We help people afford hearing aids by working with insurance companies, hearing aid companies, and healthcare providers across the country to reduce prices and expand access to care. Our employees enjoy a positive working environment and opportunities for advancement. We offer a comprehensive benefits package, including an on-site fitness center, reduced pricing on UTA passes with easy access to Front Runner, educational assistance program, seasonal company parties, and more. Join a company recognized in the Salt Lake Tribune as one of Utah?s Top Workplaces!
About the Position:
Top candidates for this position will be enthusiastic professionals who possess IT aptitude, flexibility, and excellent communication and customer service skills.
Applicants should be prepared to be involved in a fast-changing environment at a fast growing company where migrations and new systems are being deployed at a consistent pace.
Essential Functions & Responsibilities:
Maintain documentation for his/her responsible systems that satisfies SOC 2 requirements and security standards.
Support a contact center environment of 60+ agents.
Support an end-user base with installations of both Windows and Macintosh.
Provide enterprise printing support.
Manage new employee setup and introductions to specific job systems.
Know and comply with relevant HIPAA requirements.
Qualifications:
Strong Windows 7-10/Office 2013/2016/O365 skills.
Demonstrated proficiency with computer hardware and peripherals.
Knowledge of basic networking principles and Active Directory concepts.
Strong communication skills, team player mentality, and a pleasant demeanor always.
Strong organizational and time management skills. Accountable, motivated, self-reliant.
Proven ability to translate technical jargon and concepts to non-technical users.
Ability to be "on-call" on a flexible schedule to include weeknight and weekend schedules from your home to support our users.
High school diploma plus a minimum of four (2) years of combined experience in a technical support role (combination to consist of education, training, experience and certifications)
Working knowledge of Microsoft Active Directory.
Working knowledge of Microsoft Exchange Server
Working knowledge of Linux operating systems a plus.
Working knowledge of ticket tracking software (Managed Engine Service Desk).
A+ and MCP certifications preferred but not required.
Able to read, follow and create detailed documentation for systems and processes
Special Position Requirements:
Enthusiastic professionals who possess IT aptitude, flexibility, and excellent communication and customer service skills.
Benefits:
TruHearing offers a complete and generous compensation and benefits package including health coverage, a fully vested 401k match, education assistance, fully paid long and short-term disability, paid time off and paid holidays. TruHearing is conveniently located across the street from the Draper FrontRunner station and subsidizes the cost of a UTA pass with access to Front Runner, TRAX and regular bus service ? employee cost is less than $2 per day. TruHearing also offers an onsite fitness area and other recreational areas to help you relax and perform your best. You?ll work in an exciting and fun environment and have the opportunity to grow with us.
Job Type: Full-time
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