Mason, Ohio
Front Office Assistant Job Opening in Mason, Ohio - Position Description
The Front Office Assistant is responsible for providing exceptional customer service to patients. This includes: patient check-in/check-out, updating databases, handling daily appointments, and answering the main office phone line. In addition, the Front Office Assistant must provide confidentiality regarding patient information, and answer patient questions in a professional manner. Administrative tasks may include: patient reception, receiving/placing calls, registration, making appointments, billing, invoicing, filing, and archiving.
Key Responsibilities
Follow all front office protocols and procedures to ensure office efficiency
Greet and serve all patients, present treatment plans to patients, arrange financing, verify insurance and do follow-ups for unscheduled appointments
Process insurance and secondary insurance claims, ensuring that claims are processed on a timely basis
Update patient records in database, along with payments received and treatments conducted
Provide the Dentist with administrative and practical support when asked
Perform other duties/projects as assigned.
Competencies
Patient/Customer Focus: exhibits patience, attentiveness, clear communication skills (verbal and written) in a positive manner
Ability to multi-task, adhere to details, and support multiple priorities, as well as plan/organize work activities efficiently and realistically in a fast-paced environment
Ability to maintain absolute confidentiality and ethical conduct in all aspects of work functions
Ability to take
Excellent leadership, teamwork and interpersonal skills
Qualifications
High School diploma or GED equivalent
At least five years of experience working in an administrative office support role, preferably in a dental office environment
Working knowledge of dental billing and insurance protocols
Experience working with Dentrix software, or similar dental ERP systems
Dental office accounting experience a plus
Job Type: Part-time
Required experience:
Dentrix: 2 years
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