Culver City, California
Job Type: FT
Rate: DOE
Desktop Support II Job Opening in Culver City, California - Desktop Support II we have an opening with a reputable client in the culver city area. this position will be moving very quickly, so if you are interested, please apply by sending your resume to for immediate consideration. or you can call . look forward to hearing from you! primary responsibilities ? provide resolution to all desktop support requests to corporate and offsite employees in accordance to the client?s service level agreement ? configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment ? troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications ? consistently meet service level agreements ? communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues ? work independently to troubleshoot all support requests and follow escalation policies ? responsible for computer hardware images and maintaining inventory for computers ready to deploy ? establish a positive detail oriented appearance and maintain and detail oriented relationship with employees and clients ? participate in testing, documentation and implementation of assigned projects ? responsible for tracking hardware inventory per division policies ? participates in after hours on call rotation ? prepare and conduct client training as requested ? additional duties as assigned required knowledge/skills/abilties ? minimum of 2 years technical support experience in a corporate support environment ? advanced knowledge of windows 7 or higher required ? advanced knowledge of desktop hardware and common desktop software required ? advanced knowledge of lan connectivity required ? hands on working knowledge of active directory, objects and gpos ? mcp (microsoft certified detail oriented) a + certification highly preferred ? excellent communication (written and verbal), troubleshooting and analytical skills required ? customer service focus is a must with the ability to deliver white glove service to c-level and execs
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