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Guest Service Agent - Holiday Inn


sacramento, California


Guest Service Agent - Holiday Inn Job Opening in sacramento, California - Guest Service Agent - Holiday Inn JOB FUNCTIONS: 1) To be pleasant, courteous, patient and professional. (a) Welcome all guests; receive all compliments and complaints. (b) Answer all guest inquiries politely and enthusiastically, (c) Give directions, explain attractions, services and postings. 2) To handle all guest accounts. a) Check in and check out guest accounts b) Accept all payments toward guest accounts including: cash, travelers check, credit cards and coupons/vouchers. c) Post all hotel and restaurant charges. 3) Operate the hotel computer. a) Takes Reservations b) Cashiering � posting, personal audits, etc� c) Front Desk functions � room status changes, reports, revisions or in-house accounts. 4) Maintain an accurate balance of cash through out the day. 5) Handle all safety deposit box transactions. 6) Handle all guest accounts over their credit limits 7) Handle guests� messages and mail including Fed-Ex, Faxes, etc. 8) Handle guest laundry. 9) Monitor Front Desk supplies and notify Manager when supplies are low. 10) Notify Housekeeping and Maintenance Department Heads of any respective problems. 11) Ensure that the Front Desk and Lobby areas are clean and presentable at all times. 12) Make future reservations when asked. 13) Other related tasks upon request. 14) Comply with all Company and Department safety policies and procedures. JOB REQUIREMENTS: 1) Previous hotel experience preferred. 2) Previous computer experience required. 3) Some typing skills 4) Ability to communicate with supervisor and co-workers. 5) Ability to follow instructions. 6) Customer service skills, ability to engage guests in general conversation. 7) Ability to multi-task. WORK CONDITIONS: Position requires standing for long periods of time. Days and Hours: Five days per week if full-time, including weekends and holidays. Number of days will vary depending upon business needs and seniority. Apply online at , follow the jobs link sacramento ca california

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