Saint Paul, Minnesota
Patient Services Advocate Job Opening in Saint Paul, Minnesota - **Apply to RespirTech Website:
Position Summary
The Patient Service Advocate is the primary point of contact advocating for patients throughout the order process, including, but not limited to, initial patient contact, obtaining and quoting benefit information, educating patients on the inCourageŽ Airway Clearance Therapy and the benefits of therapy and ongoing patient care. This role focuses on establishing and maintaining customer-oriented and professional relationship with patients. As a Patient Service Advocate it is vital to be customer focused, passionate about helping people breathe better and dedicated to service excellence. Work is performed in accordance with standard operating procedures, all regulations and contractual obligations (such as HIPAA, ACHC and other compliance guidelines), and standard business practices.
Duties and Responsibilities
Build rapport telephonically and act as the primary point of contact for the patient.
Responsible for initial contact with patient (i.e. verifying and editing patient demographic information as well explaining process to patients).
Educate patients regarding inCourageŽ Airway Clearance Therapy, explain the benefits of therapy, and promote device retention when necessary.
Understand and explain benefit information including financial responsibilities to patients.
Update patients on changes of insurance, additional information needed per insurance plan, and identify any breaks in service.
Follow up with patient?s regarding questions and concerns as well as progress and adherence.
Take orders from patients for accessories and vests.
Explain shipment process and set expectations for product delivery including replacement shipments.
Other duties as defined.
Job Type: Full-time
Job Location:
Saint Paul, MN 55113
Required education:
Associate
Required experience:
Healthcare: 3 years
Durable Medical Equipment: 3 years
Health Insurance: 3 years
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