San Mateo, California
Job Type: FT
Rate: DOE
Help Desk Analyst II Job Opening in San Mateo, California - Help Desk Analyst II helpdesk tier ii engineer redwood city, ca fte, direct hire we?re a premium lifestyle company looking for a great helpdesk engineer to join our 4 person infrastructure team in supporting our valued customers and employees. customer service is our most valuable service, and we?re looking for a driven it advocate who can grow with us and teach us a thing or two. responsibilities: support laptop and desktop workstations, 90% windows 10 and 10% mac image and upgrade desktops to proper configurations troubleshoot applications for end users including microsoft office, outlook troubleshoot network and vpn connectivity support mobile devices and tablets handle tickets and escalations from helpdesk tier i onboard users and handle group policy in active directory requirements: 2+ years of helpdesk of desktop support experience certification from microsoft, cisco, comptia, itil, or other preferred knowledge of information security principles excellent customer service skills for immediate consideration, send your resume to: kyle grimm lead recruiting manager pc desktop - workstation, ms windows 10, active directory, vpn - virtual private network, network analysis
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