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Desktop Support


San Francisco, California


Job Type: FT


Rate: DOE


Desktop Support Job Opening in San Francisco, California - Desktop Support as a member of the it team you will be responsible for ensuring employees have all the necessary tools to be productive. the mission of your role as a desktop support is to take first level issues/requests, correctly triaging, categorizing, and prioritizing each, with excellent internal customer satisfaction. responsibilities include, but are not limited to: ? respond to and triage first level issues/requests received via telephone, voicemail, e-mail, and from employees and occasionally customers. ? document user issues/requests in the incident management application. ? escalate incidents in a proper and timely manner per procedure to facilitate resolution. ? manage user and computer accounts within active directory. ? follow-up with employees and customers to ensure satisfaction and productivity. ? own incidents; some follow-up with second level to receive updates on their progress. to apply: *please send resume to

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