Royal Oak, Michigan
Office Manager/Customer Service Administrator Job Opening in Royal Oak, Michigan - Answering incoming calls.
Handling all customer inquiries including, but not limited to return requests, refund requests, product questions and custom order inquiries.
Processing phone orders from start to end including creating sales order, printing picking ticket for the warehouse to fulfill order, processing payments and invoicing order to guarantee accurate inventory.
Process on line orders from various websites, work with warehouse staff to ensure on time shipping of the orders and ultimately invoice the orders to guarantee accurate inventory.
Work directly with the Vice President of Finance and Accounting to guarantee accurate inventory reporting.
Work closely with Director of Marketing to ensure online listings are accurate and up to date.
Assist warehouse staff with facilitating outgoing orders when needed.
Filing
Attention to detail. Ability to multi-task. Prior knowledge with Microsoft Applications, specifically Excel and Outlook.
Team player with can do attitude. Willingness to problem solve. A desire to learn new systems and procedures in an ever changing retail market.
Job Type: Full-time
Salary: $14.00 to $17.00 /hour
Required education:
High school or equivalent
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