Birmingham, Alabama
Bilingual Software Implementation Consultant Job Opening in Birmingham, Alabama - Command Alkon , a global leader in integrated technology solutions to the concrete and the construction materials industry for over 40 years, has a unique opportunity to fill a Bilingual Software Implementation Consultant focused on leading teams in the implementation, training, and support of large and small customers at the Birmingham, AL location.
Essential Duties & Responsibilities:
Perform remote and onsite work for Command Alkon?s Optimization software implementations. Required tasks will include file builds, business integration testing, upgrades and cross-over/ go-live activities plus ongoing service and support for existing customers
Provide troubleshooting of optimization software product issues to resolve problems
Provide consulting and training services for customers to more effectively utilize the optimization software allowing them to improve their efficiencies and achieve their business goals
Review and implement business process changes where appropriate
Insure project milestones are successfully achieved and documented using the defined project management process
Provide mentoring/training of customers? employees to grow and develop their skill sets and/or implement recommendations
Document all project work in our internal systems
Develop a understanding of our proprietary software, COMMANDperformance (Cognos), in order to utilize the tool during implementations
Use internal software systems effectively to manage billings, open issues and any other required job functions
Create documentation, training materials and reports as required
Work with our proprietary software and other software implementations, upgrades, migration, consolidation & acquisition projects as needed
Work effectively with the Optimization team and other Command Alkon teams
Support the goals and objectives of the Optimization team by delivering any additional tasks requested
Attend and present at the annual Command Alkon Customer Conference and other events as requested
Skills:
Strong interpersonal skills with the ability to build effective working relationships with all levels of an organization
Strong consultative and problem-solving skills
Strong communication skills, both verbal and written
Reliable, dependable, ability to work independently as well as part of a team
Ability to learn quickly and multitask in a fast-paced environment
Ability to remain calm under pressure and be diplomatic yet firm in difficult situations
Comfort with current Windows-based software systems and ability to learn new software including custom Command Alkon solutions including , COMMANDfleet, Optimization and COMMANDperformance
Experience working with third-party software solutions including Windows, Citrix, SQL/Oracle databases and Microsoft Office including PowerPoint.
Software implementation experience
Consulting experience (business process, software, process flow)
Accounting experience is a plus
Required Skills:
MUST be able to speak Spanish
5+ years of experience in a customer support role preferred
5+ years of experience in the computer software or construction materials industry preferred
+/- 60% required. Travel could be domestic or international and may include weekends.
Why work for Command Alkon?
Command Alkon is the global leader for over 40 years in integrated technology solutions for the concrete and construction materials industry because of the committed relationship we have to our employees and our customers. Headquartered in Birmingham, AL, Command Alkon has over 600 employees worldwide with offices in Kansas, Ohio, Illinois, Utah, California, Malaysia, Brazil, Canada, England, France, India and the Netherlands. For more information about us and our products, visit .
Command Alkon strives to be an employer of choice and offers a comprehensive benefit package which includes:
Wellness Program
Employee Recognition Programs
Casual dress code
Generous medical and dental insurance plans
Company-paid life insurance and disability
Tuition Reimbursement Program
Find out more at
Command Alkon is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job Type: Full-time
Required experience:
computer software: 5 years
Required language:
Spanish
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