Missoula, Montana
Director of Operations Job Opening in Missoula, Montana - Director of Operations
Responsibilities
The Director of Operations leads management supervision of corporate restaurant operations within a specific market ensuring people development, product quality, customer satisfaction, image management, restaurant profitability, and assimilation into Papa John?s culture. Other responsibilities include the execution of all Company policies, procedures, programs and systems. Ensures compliance with allfederal, state and local laws and ethical business practices.
What's On The Menu
Demonstrate exemplary managerial and operations skills including making a quality product and ensuring safe speed of service; adhering to and ensuring compliance with Papa John?s policies, practices, and procedures by effectively utilizing company resources, scheduling, deploying and managing training, providing necessary resources, and regularly visiting in their restaurants; monitoring proper delivery market sizes; remaining current on operational changes, deploying changes utilizing market resources and developing strong working relationships with corporate departments and operations team and deployment of new product training. Provide quality customer service to build and maintain a customer base; create and participate in customer- oriented programs and maintain a strong presence in the community; professionally and promptly respond to customer concerns or issues including customer complaints received through the Customer Opportunity Desk; ensure appropriate and timely resolution of customer concerns or issues. Solicit customer feedback, shares feedback with team, and use feedback to improve restaurants' operations and build brand loyalty.
Set the tone for a high performing, positive and quality focused market by recruiting, developing, rewarding and retaining the best operations leaders in the industry; maintain adequate staffing levels; communicate performance expectations and conduct performance reviews; document performance issues and take appropriate disciplinary action, up to and including termination; coach and develop team members by assessing development markets and establishing development plans and conducting succession planning.
Identify new opportunities for sales growth then create a vision for the market?s direction; implement effective targeted marketing and corporate developmental strategies and plans to meet or exceed financial and business objectives; support market and company direction; and monitor the execution of the plans and adjusts as necessary.
Oversee financial goals through effective use of discretionary budgets, investments, and expenditures; participates in marketing co-ops, makes informed decisions, and evaluates operations? profitability and effectiveness by creating and analyzing various reports, key measures, trends, budgets, comparables, manpower assessments, and calendars to plan ongoing strategies. Perform market planning and lead real estate development efforts utilizing appropriate resources; analyze new building, relocation, and remodeling needs; work with corporate to approve sites according to market needs and site analysis; maintain a good relationship with landlords; and set and oversee budget.
Qualifications Critical Ingredients
High School Diploma or GED required; College degree preferred
Three to five years progressive management experience required
Three (3) years in multi-unit management preferred
Successful track record in management with Papa John?s preferred
Serv-Safe/Local or State Food Service Certification preferred
Proficient with computer applications including Excel, Word and e-mail applications
Aptitude to learn internal computer systems to perform critical job duties
Cash management skills
Advanced accounting including invoice reconciliation, debit and credit review, financial statement analysis
Business planning skills
Side Items
Travel required
Must be 18 years of age or older
Must have a driver?s license valid under the laws of the state(s) where the team member works, proof of insurance, and satisfactory vehicle
Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery
Ability to manage with no supervision
Bilingual in certain markets
Exempt, salaried position
Employment is contingent upon satisfactory results of a background check
Overview
Exciting things are happening at Papa John?s restaurants. Work where the best ingredient is you!
Great things are happening at Papa John's! If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional development opportunities, a competitive salary and a collaborative team environment, then look no further! Papa John's seeks people who share our philosophy for success, are looking for quality business practices and meaningful work. All these combine to produce not only the best pizza, but also the best team members!Papa John?s has over 4,600 restaurants worldwide. We offer a competitive benefits and compensation package. Better Ingredients. Better equivalent combination of experience and training may substitute for any of the listed position requirements: Criminal Background Check are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Additional Info
Minimum Age18+ years old
Job Type: Full-time
Job Location:
Missoula, MT
Required education:
High school or equivalent
Required experience:
Management: 3 years
Required license or certification:
Driver's License
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