Bedford, New hampshire
Personal Assistant / Call Center Advisor Job Opening in Bedford, New hampshire - Join Vitals today and help us to empower everyone to shop for their health care like an expert. There are no better companies better positioned to do this than Vitals and we?re looking for good, passionate professionals to execute on this mission.
We bring together the pieces needed for consumers to become experts -- actionable data, digital tools, analytics, choice algorithms and cash incentives. Often, saving them meaningful $$$ in the process. And we deliver these capabilities to America's Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare.
We?re looking for a Personal Assistant/Call Center Advisor whose main responsibility will be to answer incoming phone calls and conduct outbound calls for members of SmartShopper to find cost-effective facilities to have their upcoming procedures performed and to address member issues through the Call Center to the appropriate Vitals team for resolution by performing the following duties.
Answers calls in a timely manner.
Researching and finding the most cost-effective care options available for customers
Scheduling appointments on behalf of customers
Responsible for outbound calls/ outreach program
Effectively promoting Vitals SmartShopper products and services, while influencing customer use of vitals products
Responds to voicemails and support emails.
Responds to incentive inquiries in a timely manner.
Runs monthly phone reports as well as performance guarantee reports.
Responsible for meeting or exceeding phone performance requirements
Shift schedules include - 9:30am to 6:00pm; 11:30am to 8:00pm; or 9:30am to 8:00pm (3 days off)
Required Knowledge, Skills and Experience
High school or college diploma or general education degree (GED) or equivalent combination of education and experience.
3+ years customer service call center experience.
Excellent communication skills, as well as ability to motivate, influence.
Operational knowledge of MS Office Suite Microsoft Excel, Google internet software, Microsoft Outlook and Gmail.
Ability to problem solve.
Experience developing rapport and credibility with customers.
Job Type: Full-time
Salary: $14.00 to $15.00 /hour
Job Location:
Bedford, NH
Required education:
High school or equivalent
Required experience:
Outlook and Gmail scheduling: 3 years
Customer Service: 3 years
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