Jacksonville, Florida
Sales Floor Director Job Opening in Jacksonville, Florida - Responsible for building and leading a team of Direct Marketing Sales Advisors who are responsible for generating sales for Information & Internet Marketing products in both new and existing customers. Responsible for meeting and exceeding a sales quota by excelling at key critical success factors, including outbound calls, upsell/cross-sell and continued customer relationships.
Essential Responsibilities:
Drive call center lead generation, demand generation and sales process via both inbound and outbound call strategies
Determine call center quality standards by studying inbound and outbound calls, and listening to recorded calls to measure skills in script usage, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency and courteous close to calls.
Develop and deliver scripts and training materials for new and existing staff, and make enhancements as needed. Coach team to follow proper call handling procedures.
Monitor call center metrics (inbound and outbound) and initiate programs to increase sales. Prepare call center performance reports by collecting, analyzing and summarizing data and trends.
Develop and maintain customer confidentiality procedures and policies.
Actively participate in strategic planning, and develop and execute annual business plan priorities.
Conduct business in a professional manner
Requirements :
Minimum 5 years sales experience with at least 3 years in call center sales environment and demonstrated abilities in profitable sales goals.
Time management skills and able to multi task to meet deadlines
Ability to effectively relate to and interact with all different types of customers at various levels, senior management and other departments in a professional manner
Strong communication, presentation, leadership and interpersonal skills
Strong analytical and reporting skills to read and develop performance metrics and reports
Ability to effectively present information and reporting to management on a weekly basis
Maintain professional appearance and demeanor
Salary: $40,000/yr plus commission
Job Type: Full-time
Job Location:
Jacksonville, FL
Required education:
High school or equivalent
Required experience:
sales center management: 3 years
sales: 5 years
Required license or certification:
drivers license with reliable transportation
|
