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Retention/Sales/CSR


harrisburg, Pennsylvania


Retention/Sales/CSR Job Opening in harrisburg, Pennsylvania - Retention/Sales/CSR CenturyLink is currently seeking 15 people to work in a call center setting. Individuals will be responsible for customer service, retention, and sales. There is 8 weeks of training for the position and we require the ability to have a flexibility in a schedule. We are interviewing now for this positions and the training start date will be May 23rd. Job Requirements: � Minimum 12 months experience in a customer service rich environment. � Ability to obtain, retain and effectively utilize knowledge of services available and customer service policies and procedures. � Ability to obtain, retain and effectively utilize knowledge of policies and procedures of related departments. � Ability to obtain, retain and effectively utilize knowledge of service order systems, billing systems, treatment and collection systems, and cash entry systems � Skill in entering information accurately via computer terminal in order to meet order quality standards. � Organizational skills and attention to detail. � Ability to effectively and appropriately coordinate with other departments and groups on temporary and ongoing to effectively and appropriately communicate in a courteous professional manner with customers and to promote a positive company image. � Ability to effectively and appropriately negotiate with customers and handle sensitive situations tactfully. � Effective listening skills with a high level of empathy � Must be available to work full-time flexible schedule that includes nights and Saturdays!! CenturyLink is proud to be an EEO/AA employer. We value diversity and maintain a drug-free workplace. Interested applicants please email me at or call at . harrisburg pa pennsylvania Phone:

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