Fargo, North dakota
Hotel General Manager Job Opening in Fargo, North dakota - The GM is responsible for the overall management and operation of the hotel including profitability, guest service, quality and overall cleanliness & maintenance of the property.
The purpose of the General Manager is to ensure the success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction, associate satisfaction and product quality standards are met. Responsible to meet expectations in the areas of Profit Management, Guest Services, Marketing and Sales Management, Human Resources Management, Asset Management, and Safety and Security Management.
Interview, hire and train qualified staff members who are able to meet the highest levels of guest service requirements.
Provide vision for the staff by promoting company and brand standards.
Coach and mentor staff to facilitate high associate satisfaction and growth.
Process all hotel accounting needs and requirements.
Identify and take action to drive incremental revenue during high demand times through effective revenue management.
Conduct daily/weekly inspections of the entire facility to ensure cleanliness, maintenance and safety issues are addressed timely and effectively.
Review daily audit reports for accuracy and investigation of any irregularities.
Conduct staff meetings to review and provide feedback about a) guest survey scores, b) associate survey scores, c) financial goals/budgets, and d) operational issues
Serve as a leader for staff and maintain a positive work environment where employees are encouraged to discuss matters of concern openly and honestly with any member of management.
Demonstrate flexibility in working hours and responsibilities by showing a willingness to serve in any department or capacity as needed due to changing schedule requirements.
Adapt to and appropriately address changing priorities in a fast paced environment.
Use effective interpersonal skills to build rapport with staff and guests and resolve problems quickly and appropriately.
Requirements:
Strong organization, planning, and attention to detail skills
Ability to recruit, motivate and train staff
Job Type: Full-time
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