Oklahoma City, Oklahoma
Harley-Davidson Sales Job Opening in Oklahoma City, Oklahoma - Job Title???????. Sales Associate
Department?????... Sales
Department Supervisor?Sales Manager
license/rider (training available)
Summary Description
Provide prompt, dependable, high quality, vehicle sales to customers by using current proactive feature benefit sales techniques.
Major Duties and Responsibilities
1) Sales Department
Attain new and used sales quotas as agreed upon with the sales manager.
Be a product expert, complete all factory training.
Use floor time effectively to meet customer needs and solicit sales of all products.
Present the features of all products to customers along with their benefits.
Show each customer advantages of products over competing brands.
Cross sell additional parts, accessories, HOG memberships, F&I products, Warranties & service contracts etc. with all new and used vehicles.
Maintain profit margin objective for all vehicle sales.
Follow procedures to ensure timely and proper completion of all paperwork.
Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items.
Introduce new customers to the service, parts, general merchandise and F&I departments and their personnel.
2) Customer Service
Follow the C.U.S.T.O.M. sales process.
Greet customers immediately, in a courteous and friendly manner.
Handle telephone transactions quickly, and courteously.
Ensure customers are properly qualified for needs, wants, and ability to buy.
Practice a feature / benefit selling methodology so that all customers receive consistent treatment when doing business.
Use a common and consistent quotation methodology for vehicle sales, trade-ins and purchases.
Conduct a road test, and pre-delivery inspection prior to delivery to customer.
Ensure the delivery to customer is an ?EVENT? which endears the customer to the dealership.
Contact customers using mailing lists, traffic log, and personal follow-up to encourage additional sales and ensure customer satisfaction.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to customer service.
Attend training sessions to keep current with sales techniques and sales department issues.
Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.).
3) Other Duties
As assigned
Commitments
Treat all employees and customers fairly, courteously, and with dignity.
Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees, GM,and owner(s).
Remain current with all Sales department training available by reviewing HDU training and attending seminars, workshops, and other related training programs assigned by the Sales Manager.
Be prompt and available for flexible scheduling.
Be honest and fair in all business dealings.
Meet or exceed sales quotas on a regular basis.
Continually learn more about the products and services you sell.
Stay current on motorcycle trends and selling features.
Qualifications & Job Requirements
Must have the ability to get along with a broad customer base.
High energy level.
Excellence communication skills and demonstrated ?closing skills?.
Knowledge and experience with sales of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership.
Motorcycle M1 License
Physical Demands
The noise level in the work environment is occasionally loud.
Occasionally requires the ability to balance and push an 800 lb. motorcycle.
Spend the majority of the day on your feet.
Working Conditions
Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally, exposed to exhaust fumes or other airborne particles
Job Type: Full-time
Required experience:
Customer Service: 1 year
Sales: 1 year
Required license or certification:
Motorcycle
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