Newton, New jersey
AT&T Sales Representative Job Opening in Newton, New jersey - ROLES & RESPONSIBILITIES
Meet and exceed customer experience and sales objectives for store. The Store Manager is in charge of daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Reports to the District Sales Manager, The Store Manager leads the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times.
Customer Experience and Sales
Execute store?s implementation of The AT&T Retail Promise
Executes the following:
Execute store initiatives related to sales, service, and customer experience
Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets
Create a work environment where motivated people can excel
Coach personnel on ?opportunities? with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation
Perform role plays with personnel on a regular basis to improve interactions with customers
Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
Facilitate weekly personnel sessions
Monitor Customer Experience Dashboard
Resolve or escalate appropriately any billing or service issues
Deliver the right customer experience for the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions
Consistently demonstrate excellent leadership and coaching skills
Employee Management and Development
Assist, inspire and engage employees by motivating team to succeed
Lead by example
Develop employees for growth and promotion
Observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service
Improve employee engagement through leadership skills
Observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service
Improve store employee engagement through leadership skills
Ensure personnel adhere to the Code of Business Conduct and company policies
Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings
Ensure all time cards are reviewed and accurate
Communicate temporary assignments and overtime for floating personnel
Product Launches
Successfully launch new products, services or processes
Actively inspect post-launch and drive improved results with best practices
Inspect that employees are properly trained on new products and promotions to sell with confidence
Report concerns with sellers? knowledge and/or behavior to Store Manager or provide coaching as appropriate
Coordinate with security, facilities and mall management to ensure smooth product launch day execution
Staffing/Scheduling
Schedules, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times
Facilitate the monthly scheduling process
Merchandising
Adhere to the iPOG and the merchandising standards
Instill a sense of pride and ownership in store appearance ? where all employees understand their store is the face of AT&T to every customer
Compliance
Drive operational compliance of back office processes, procedures and policies
Inspect existing and new retail programs, tools and training
Other
Report fraudulent activity to Asset Protection
On call for store emergencies
Demonstrate AT&T Extraordinary Leader Model Characteristics
Continuously display high integrity
Develop strategic perspective and champion change
Inspire others to high performance through collaboration and teamwork
Utilize professional expertise to solve problems and analyze issues
Capture initiative and strive for results
Desired Qualifications
Three or more years sales/customer service experience in the telecommunications or related industry
Previous management experience
Well developed planning, analytical and problem-solving skills
Strong organizational skills and attention to detail
Strong communication, leadership, and presentation skills
Ability to operate a personal computer, wireless equipment, copier and fax
Ability to work at multiple locations within district preferred
Familiarity with wireless terminology and AT&T Mobility systems preferred
Job Type: Full-time
Salary: $30,000.00 to $70,000.00 /year
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