Greenville, South carolina
Multi-Unit Manager Job Opening in Greenville, South carolina - Summary :
The Area Coach has the responsibility for overseeing the people, processes and operations of multiple locations. The Area Coach (AC) accomplishes these objectives by actively engaging in the coaching and direction of RGMs, and Assistant Managers (AMs) on a day-to-day basis. Focal points include establishing and reviewing unit-specific performance targets in guest service, margin improvement and employee satisfaction, maintaining company standards in food safety, product and facility specifications, allocating limited capital budgets to meet highest priority facility needs, introducing and reinforcing new company products and initiatives, and selecting, training, developing and motivating managerial employees. The AC may directly perform hands-on operational work as necessary to train new managerial employees, respond to immediate or severe customer service needs, or otherwise role model appropriate skills and behaviors in the restaurant.
Additional Responsibilities Include :
Provides leadership for each manager in the market to ensure customer satisfaction.
Leads the way by working with each Manager in the market to deliver profit goals and meet targeted flow-thru objectives; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times.
Partners with each Manager in the market to build sales over last year?s sales achievement.
Accountable for coaching and training various levels of Management for operational excellence, supports national training initiatives, involved in process for new employee orientation, monitors training processes to ensure quality training of team and managers.
Aggressively develops and maintains management staffing levels; drives to full management staffing for each location in market; commits to selection process; monitors staffing levels to anticipate sales seasonality.
Absolutely uncompromising execution of the highest standards of OSHA, local health and safety codes, and company safety and security policy.
Leads recognition and motivation efforts throughout the market.
Does not compromise in creating and maintaining a safe environment for employees and customers.
Has authority to hire and fire (or participate in those decisions)
Resolution oriented in all Employee Relations (ER) activities; provides needed ER assistance to managers; is proactive in addressing ER needs in the market.
Exhibits ownership when working with Management to resolve chronic Repair & Maintenance (R&M) issues; determines causes of excessive R&M; gathers R&M issues; identifies trends and takes to R&M Business Partners.
Requirements :
The ideal candidate for the Area Coach position will possess the following:
Age: 18 years old or older
Eligibility: Legal right to work in the United States
Work Schedule: Able to work flexible hours, weekends, and holidays
Education: 4 year College or University Degree Preferred
Prior Experience: Three to five years of successful, high sales volume, operational management restaurant experience in Fortune 500 environment.
Skills/Attributes:
Good communication skills, and strong interpersonal and conflict resolution skills
Exceptional team building capability
Basic business math and accounting skills, and strong skills
Basic personal computer literacy
Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction
Salary will be determined based on experience
If you meet the requirements above and are interested in this position, please reply to this job listing and provide your name, email address, telephone number, and a copy of your resume. Your contact information and resume will be forwarded to the hiring manager for further consideration.
Job Type: Full-time
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