Hilton Head Island, South carolina
Hampton Inn -- General Manager Job Opening in Hilton Head Island, South carolina - Corporate Overview
Since 1982 Wright Investment Properties, Inc. has been an award-winning leader in the hospitality field both as an owner and a third-party manager. Our successful hotel properties provide significant financial returns for ownership, quality experiences for our guests and rewarding professional careers for our employees. The foundation of our success is the relationships we build with our employees, our guests and our financial partners
Wright Investment Properties / Hospitality Management Advisors, Inc., is currently recruiting for the position of:
General Manager
Hampton Inn
Hilton Head, South Carolina
Job Summary:
Provide leadership to all departments and employees in the continuing effort to meet or exceed
budgeted revenues,
guest service satisfaction standards, and
the employee satisfaction measurement.
Ensure policies and procedures are adhered to as established by the hotel, the company, and / or brand standards. Maintain compliance with all federal, state, and/or local laws and regulations.
Job Tasks / Responsibilities include, but not limited to :
Prepare and submit the annual budget to appropriate party(ies) for approval.
Continually monitor revenues, expenses and costs, as compared to budget, and make necessary adjustments in order to maximize profitability.
Manage / oversee all hotel departments including Rooms Division, Sales & Marketing, limited F&B operations, Accounting, Human Resources, and Engineering
Monitor and develop employee?s performance, particularly Executive Committee and Department Managers, to include positive supervision, constructive feedback, professional development, coaching / counseling, beneficial evaluations, and appropriate recognition of achieved goals.
Identify any operational, productivity, performance, and/or efficiency gaps and implement measures to correct those deficiencies.
Monitor brand?s guest satisfaction scores and communicate with staff regarding GSS goals and implement improvement strategies.
Serve as primary liaison with ownership, franchisor, and corporate representatives as well as play an active role in the community with affiliation of various organizations.
Confirm that all approved procedures of the hotel?s accounting procedures and transactions are followed.
Handle any perceived guest complaint by using the company?s Guest Service Recovery method; make certain issue is resolved using all available resources as appropriate.
Conduct audits / inspections as necessary in all departments to guarantee procedures and standards are followed as well as notice and reward appropriate behaviors.
Maintain effective departmental communication by using recognition programs, stand-up meetings, scheduled staff meetings, log books, bulletin boards, hand-outs, flyers, etc?
When necessary, may perform duties of any hotel position as needed.
Provide a safe environment for employees and guests; be constantly alert of any security and/or safety issues and address them as necessary.
Maintain an organized and clean work area; always practice and ensure a safe work environment.
Exhibit teamwork and cooperation by performing other duties as needed, required, asked, or directed.
Minimum Qualifications :
Prefer 5+ years of experience in a position of comparable responsibility.
Please include required salary range when submitting resume.
HMA is an equal opportunity employer and conducts pre-employment drug testing, criminal background checks, reference checks, and participates in E-Verify.
Job Type: Full-time
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