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End User Support Engineer


Columbus, Ohio


Job Type: FT


Rate: DOE


End User Support Engineer Job Opening in Columbus, Ohio - End User Support Engineer the eus it engineer job?s primary responsibility and accountability is to provide technical design leadership and to oversee appropriate incident, problem, change, asset, configuration management of the client technology environment within a technology domain. this includes working with architects, program managers, it analysts and service providers to effectively manage infrastructure operations and support infrastructure projects. it also includes development and periodic review of processes and practices to ensure highly available operations and compliance with architecture standards and strategies. key outcomes for success include: ? highly available infrastructure operations ? effective technology portfolio management ? appropriate creation and / or review of infrastructure design ? up-to-date asset and configuration management ? reduced cost via effective reuse, processes and adherence to standards essential responsibilities: ? implement strategies to consolidate and protect it assets ? maintain inventory of it assets and related configuration ? collaborate closely with architects and it staff to drive client objectives ? ensure adherence to standards and reference architectures for the domain ? develop / review design artifacts for compliance with architecture direction ? update product standards versions in assigned domains ? drive technology portfolio management discipline ? direct implementation of technology roadmap initiatives ? implement best practices and standards ? identify and manage technology risks ? communicate clearly and effectively with architecture, project / program managers etc. ? provide recommendations to be considered in developing the technology roadmap key activities / deliverables: ? detailed design review ? incident problem resolution change review ? asset, configuration capacity planning ? infrastructure service catalog management ? procedures practices selection criteria: ? bachelor?s degree in computer science, engineering or related discipline or relevant work experience ? 5+ total years experience ? 2+ years experience as an architect or engineer ? 1+ years of experience in project management ? ability to work effectively in an outsourced it environment ? experience with and knowledge of legacy and new computing architectures ? experience with managing technology costs ? experience working with a variety of technologies within a domain ? ability to identify group conflict and facilitate resolution ? experience with managing service providers ? ability to prioritize work effectively ? familiarity with the standards and best practices bodies, i.e.the open group, omg, uml, itil, cobit, cmmi, six sigma/lean etc. ? familiarity with the energy industry is preferred eus engineer ? candidates must have: ? sccm ? windows 10 ? lotus notes ? office ? symantec ? mobile device ? mobile iron if you are interested in the position, email your resume to kyle napierala at itil - it infrastructure library, microsoft sccm - system cntr config mgr, lotus notes

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