East Providence, Rhode island
Sales and Service Support Coordinators Job Opening in East Providence, Rhode island - Route 24 Auto Group located in East Providence, RI is now hiring Sales and Service Support Coordinators (Call Center Agents) to handle inbound and outbound calls to set appointments for customers. We are growing and looking to hire agents who will grow with us. You will be an integral part in helping drive traffic into the dealership. Call center, collections, and/or automotive knowledge is helpful, but not required. Immediate training and ongoing support are provided.
Responsibilities include:
Handling both inbound and outbound scripted calls to current and prospective sales and service customers
Answering customer questions and addressing concerns with honesty and accuracy
Updating CRM with customer information
Qualifications:
Call center, collections, inside sales experience is a plus
Strong written and verbal communication
Proven results of exemplary customer service skills
Confident personality?must feel comfortable upselling and persuasive
Must be motivated by reaching and exceeding goals
Ability to be coached and trained is necessary
Strong computer and Internet skills
Ability to thrive in a fast-paced environment
Must be able to submit to and successfully pass a drug screening
Additional Information:
Schedule may include rotating shifts to include occasional evenings and Saturday hours
Offering competitive base pay + bonuses?no cap on earnings!
Paid training
How to Apply:
Please respond with your professional resume and cover letter. You will be contacted if your skills and experience match our current needs and requirements. Please, no phone calls or walk-ins.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type: Full-time
Required experience:
Customer Service: 1 year
Appointment Scheduling: 1 year
Sales Support: 1 year
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