Fargo, North dakota
Overnight Front Desk Agent Job Opening in Fargo, North dakota - WE ARE UNDER NEW MANAGEMENT LOOKING TO BUILD A QUALITY TEAM!
We are looking for two night auditor positions. (11p-7a)
1 Full Time position and 1 Part Time position.
III. PRIMARY DUTIES AND ACCOUNTABILITIES
? Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
? Efficiently handles all payments received whether they are cash, credit card, checks, or traveler?s checks. Balances/verifies all monetary transactions in the appropriate accounts.
? Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
? Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
? Offers guests assistance whenever possible.
? Responsible for resolving escalated customer relations issues.
? Answers inquiries pertaining to hotel policies and services.
? Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel?s services and accommodations.
? Responsible for positively representing and promoting the property.
? Ensures systems and procedures are in place and followed for guest safety and security.
Ongoing Other Duties as Assigned
? Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
? Properly compiles, completes, and distributes reports to all management and relevant staff.
? Reports any maintenance, security, or safety issues to the appropriate staff.
IV. SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
? High School Diploma or GED required.
? Previous front desk experience highly preferred.
? Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
? Excellent organizational and prioritization skills.
? Ability to work well and collaborate with others but be more than comfortable working alone.
? Superior customer service skills.
? Excellent communication skills.
? May be required to stand for an extended period of time.
Job Type: Full-time
Required education:
High school or equivalent
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