Costa Mesa, California
Customer Support Technician Job Opening in Costa Mesa, California - We are a growing Tech Company (Email Service Provider), providing secure email (HIPAA Compliant Email), web hosting , Cloud file sharing , and backup solutions to the healthcare industry . We are located in Costa Mesa across from South Coast Plaza . Our company culture is a friendly , no pressure sales , and laid-back but professional environment .
Enjoy amazing views of Orange County from our 15th floor along with Starbucks coffee and espresso's everyday! Relax your back on our high-end Herman Miller Aeron Remastered chairs. More than 50 restaurants are within walking distance or a short drive. Our secure parking structure also gives you free parking to shows at Segerstrom Center for the Arts . We have vending machines, weekly food trucks, and on-site Fedex/UPS/USPS drop off. These are just some of the perks working here!
We are looking for a friendly , computer/technical savvy , Customer Support Technician , with a positive attitude and excellent verbal/written communication skills to join our team. We are also a Security Company and have an Honor System in place, therefore Candidates must have completed at least a 4-year college education with a bachelor's degree , pass a criminal background check , and required to pass a comprehensive drug test .
This is a full time position , Monday-Friday 7am to 4pm .
Please submit your resume in PDF format.
Responsibilities:
Setup new customer accounts in our system
Train new customers over the phone on how to use our services
Spend up to 1 hour with each new customer over the phone, several calls per day
Answer incoming calls for login assistance, billing issues, and technical support
Respond to support inquiries via our Help Desk ticketing system
Data entry and perform data migrations
Troubleshoot customer problems
Complete orders in our system
Qualifications:
Bachelor?s Degree (will be verified)
Minimum 1 year experience in training others, technical support, customer service, or call center experience
Must know how to type and use a computer and software, email, and be up to date with internet trends and online applications
Must be good at technical problem solving (previous experience with a web hosting company a plus)
Must work well with a team to complete tasks
Able to multi-task and work independently without supervision but not afraid to ask questions
Must be detail oriented and organized
Compensation:
Starting pay $16 per hour
$1 pay increase every year after
100% Paid Platinum Insurance (the best you can get) featuring Kaiser Health , Delta Dental , and VSP Vision , provided after 3 months
2 Weeks Paid Vacation after 1 year
All Federal Holidays off, 3 Sick Days, and Birthday off and paid
Occasional Company lunches, dinners, and events
Job Type: Full-time
Salary: $16.00 /hour
Required education:
Bachelor's
Required experience:
training others: 1 year
call center: 1 year
technical support: 1 year
customer service: 1 year
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