Columbia, Maryland
Sales Support Representative Job Opening in Columbia, Maryland - Title: Sales Support Representative Department: Customer Service Location: Columbia, MD Type: Full-time
Job Summary The Sales Support Representative is the primary point of contact between field sales personnel and Corporate headquarters. Daily duties include administration of inventory, sales dispute resolution, and direct-to-customer order fulfillment. The Sales Support Representative ensures orders are processed timely and accurately through the sales order system.
Principal Responsibilities
? Process, verify, and manage customer accounts, sales, orders, pricing, etc. in the database system and work with Materials Management to ensure timely and successful delivery
? Operate as the main point of contact for all customer interaction via phone, email, and fax
? Conduct positive interaction with Sales Representatives to resolve discrepancies and/or customer issues
? Maintain knowledge of consignments, Sales Representative needs, hospital contacts, etc. in assigned region
? Maintain knowledge of basic product characteristics and communicate to customers when questions arise
? Work under moderate supervision with the capacity to make independent decisions as needed
? Manage initial purchase order collection and pending case notification
? Manage inventory of assigned Sales Representatives to guarantee the product needed for scheduled cases
? Work closely with internal departments such as Production, Materials, Inventory, Finance, Legal, Marketing, Quality, etc. to ensure proper ordering and shipment of product
? Communicate with patients/customers and provide registered physician contact information in the assigned area if appropriate
? Coordinate return of product if authorized
? Facilitate ongoing training to assist Sales Representatives in learning the order and database systems and administrative processes
? Assist in the training of new Sales Support Representatives
? Perform additional duties as assigned
Required Education and Experience
? High school diploma or equivalent required
? 1 ? 3 years of experience in a call center, order entry, or sales support role
Required Knowledge, Skills, and Abilities
? Proficient in Microsoft Excel and Word
? Experience with CRM applications and/or database systems
? Ability to work in a team-oriented, collaborative environment
? Critical thinking and problem-solving skills
? Time management skills
? Ability to multitask
? Detail-oriented
? Strong phone and email etiquette
? Ability to adjust and adapt to a changing environment
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
call center: 1 year
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