Woodbridge, Virginia
Call Center Representative Job Opening in Woodbridge, Virginia - ATTENTION JOB SEEKERS
Recently, WRB and other area companies have been targets of an internet spoofing scam targeting job seekers throughout the country. These scammers create false job postings on other websites, or reach out to job seekers directly, and present themselves as recruiters. In some cases, they are using actual employees? names and photos to appear legitimate.
The perpetrators use various tactics, including fake online chat interviews and email correspondence, to obtain or verify the victim?s personal information. They use this information to steal money from an individual?s bank account or for other fraudulent activity.
WRB does not offer employment without first conducting a phone screening and in-person interview. We will never ask job applicants for personal health, account, or financial information over the phone and do not use online chat tools for interviews. We encourage the public to protect their personal information and guard against providing personal information during communications that purport to be from WRB.
Job seekers can safely and securely apply for WRB?s positions at www (dot) wrbcorp (dot) com (forward slash) careers (forward slash) opportunities. A hyperlink is NOT provided for security purposes.
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WRB Communications is a national information services company delivering premier contact center solutions to a variety of clients. Our services are provided by both contact center and healthcare professionals through advanced technologies at our Chantilly, Virginia location.
WRB Communications offer opportunities to break into the healthcare and pharmaceutical industry as well as career advancement and job stability.
We are looking for individuals that want to push themselves and expand their careers to new heights. We are in need of Customer Service Representatives that are interested in competitive pay and opportunities for advancement !
Requirements :
-Effectively communicate messages, timely product/sales information, or specific offers to healthcare products and their staff.
-Converse with HCP?s in an empathetic manner, utilize medical terminology as needed, and facilitate the process of trial, adoption, and usage of the client?s products or services.
-Contribute to the achievement of the goals objectives and outcomes of the sales program.
-Demonstrate knowledge of product and disease state and or program information as it applies to the specific program.
-Accurately collect information required for each program and capture the information in a CRM database.
-Deliver feedback and share ideas regarding the outbound effort with management
-Maintain excellent quality standards for all programs and adhere to all client call guides and guidelines.
-Adhere to industry regulations and guidelines when communicating information to Health Care Providers and documenting activity in the CRM database.
-Adhere to all company policies and standard operating procedures.
***This Position is Located in Chantilly, VA***
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