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Guest Service Agent


san diego, California


Guest Service Agent Job Opening in san diego, California - Guest Service Agent The Hampton Inn and Suites - Poway is hiring a Guest Services Agent. We are seeking an enthusiastic and outgoing individual to welcome our guests with a warm and friendly smile and courteously and efficiently handle guest arrivals and departures. Applicants should have basic computer skills with previous experience in dealing with the public in the Hotel Industry. MUST have flexible schedule, willing to work mornings, afternoons and evenings, weekends and holidays. Able to multi-task. ESSENTIAL FUNCTIONS: guest registration and room assignments, accommodating special requests whenever possible. 2. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. 3. Handle guest in accordance with hotel credit/cash handling policies in a efficient and friendly manner. 4. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. 5. Cancel room reservations according to procedures. 6. Walk customers in a professional and courteous manner according to procedures. 7. Provide Ultimate Service at all times. KNOWLEDGE, SKILLS AND ABILITIES: Exceptional guest service skills Positive, can-do attitude and friendly demeanor Computer and mathematical skills Organizational skills Reliable and flexible Ability to work in a fast-paced environment 1 year previous guest service experience preferred

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