Pittsburgh, Pennsylvania
Adoption/Training Specialists-Full time-Partially Remote Job Opening in Pittsburgh, Pennsylvania - AP Preferred Solutions is partnered with a global professional services company seeking Full-Time Adoption Specialist for client service location in Pittsburgh, must reside in these locations or be willing to relocate.
Job Description:
The Adoption/Training Specialist (Pathology) is a member of a team that oversees the successful training and optimization of a front-end dictation speech solution. The Adoption Specialist has primary responsibility for ensuring the optimal physician experience on initial training of the product. This person will also be responsible for the ongoing optimization of the solution within their customers? environments. This requires regular analysis of data as well as communication to the customer regarding best practices and optimization requirements. The position is also responsible for the onsite or virtual optimization deliverables which range from at-the-elbow physician education to workflow reviews in order to identify new opportunities for solution enhancements.
Key Responsibilities:
At-the-elbow physician training on front-end dictation speech solution
Onsite or virtual customer train-the-trainer within various EMR systems.
Act as a liaison between Support teams and the customer, ensuring that appropriate follow-up is provided.
Serve as a liaison between Development teams and the customer, being a voice of the customer as it relates to product
Ongoing optimization of the dictation solution within various customer environments
Data analysis, with effective customer communication, focused on how to improve results which will ultimately lead to higher physician satisfaction and adoption of the technology.
Creation and development of strong client relationships
Organizing and supporting the identification of key customer objectives and outcomes as it relates to the product rollout
Offering assistance and information, and escalating problems to subject matter experts as required.
Assisting clients in technical issues to proper internal resources.
Understanding and communicating features and benefits of products and services.
Required Skills:
Excellent training skills, both virtual and onsite
Excellent working knowledge of clinical documentation workflows, specifically clinician-created documentation within an Electronic Medical Record (EMR).
Ability to communicate and drive best practices
Ability to learn new workflows and adapt the technology within a variety of applications.
Customer oriented with excellent communication skills
Ability to manage multiple customers
Ability to problem solve quickly and effectively
Ability to prioritize and follow through on requests and action items
Ability to interpret technical instructions and communicate same to clients of various technical skill levels
Ability to follow through on problems and issues, creating procedures and tools to prevent future problems
Required Qualifications:
Candidate must reside in Pittsburgh, PA or willing to relocate
Experience with Pathology training and understanding of Pathology workflow
Bachelor?s degree in HIM, management, or a related technical degree or equivalent experience preferred
In-depth knowledge of the health information industry as related to the physician
Familiarity with EMR systems, implementation and physician training for same
Two to three years of customer service or account management experience
Two to three years of experience with speech recognition in the physician user domain is preferred
Ability to travel both regionally and nationally (up to 50% as needed)
Job Type: Full-time
Keywords: Dragon, Fluency Direct, Voice Dictation, Training Lead, Fluency Direct, Pathology
Job Type: Full-time
Required experience:
Healthcare IT trainer lead: 2 years
Pathology training: 2 years
Voice Dictation training: 2 years
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