Pawtucket, Rhode island
Fire Inside Sales Representative Job Opening in Pawtucket, Rhode island - Job Summary:
Prepares and distributes repair proposals for fire alarm systems, sprinkler systems, pre-engineered & engineered fire suppression systems .
Primary Job Responsibilities:
Responds to customer requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers. Achieves and maintains rapport with customers and works to give them the best possible service.
Monitor and follow up on current and past due orders to provide accurate and timely responses to the customers.
Manages calls professionally and efficiently using excellent communication skills.
Processes customer orders/inquiries received by email, phone or fax. Coordinates orders with warehouses, shippers, and contractor/jobsites to determine delivery dates.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
Collaborates with other departments, to ensure that customer needs are met. Refer unresolved customer grievances to designated departments for further investigation.
Required making decisions on an order by order basis as to what pricing policy and/or special handling requirement are needed on each order. Maintain a customer profile with up to date special pricing and requirements.
Ensure customer satisfaction.
Our Inside Sales Representatives enjoy: * Competitive Pay * 401(k)/Profit Sharing/ESOP * Medical, Dental and Vision Insurance Package * Disability and Life Insurance Package * Paid Vacation and Holidays * Career Advancement Opportunities
Job Type: Full-time
Required education:
Associate
Required experience:
inside sales: 2 years
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