Brookfield, Wisconsin
Key Customer Account Specialist Job Opening in Brookfield, Wisconsin - ONCOURSE LEARNING**
Key Customer Support** Specialist**
OnCourse Learning** is a premier education and compliance solutions provider for individuals and companies seeking educational excellence, professional compliance, occupational tools, customized training solutions and new career opportunities in the financial services, real estate, healthcare and IT industries. Our mission at OnCourse Learning is to help people get started and succeed in their chosen professions.
At OnCourse Learning, we strive to have every employee driven by our core values: Integrity, Innovation, Collaboration, and Excellence.**
The Good Stuff: Why Join OnCourse Learning?**
Company Culture: innovative, collaborative, fast-paced, welcoming, challenging, fun, and we encourage work-life balance.
Competitive salary with company-wide bonus program for a little extra icing on the cake.
Excellent Benefits and Additional Perks: medical, dental, vision, 401(k) with company match, HSA, life insurance, short-term and long-term disability, jeans at work every day, discount programs, pet insurance, tuition reimbursement, volunteer leave, parenting leave and discounted access to OnCourse Learning training products.
3 Weeks Paid Time Off for your vacations, adult proms, mental health days, Comic-Con, etc. : )
Professional Development: training, project opportunities, and advancement potential.
Visit our awesome website to learn more:
Job Snapshot**
Employment Type: ** Full-Time
Industry: ** E-Learning
Education: ** High School Diploma
Experience: ** 2+ Years
Required Travel: ** The position requires minimal travel
Job Summary**
In support of the company mission, the Key Customer Support Specialist will be the primary support contact and advocate for students enrolled in our pre-licensing, continuing education, and compliance training. Through telephone, email and internet, the Key Customer Support Specialist aids, troubleshoots and provides best practices for our learning platform. Additionally, the Key Customer Support Specialist will collaborate on special support projects periodically assigned by the Student Success Advocacy leadership team or others at their request.
The Key Customer Support Specialists is the face of our organization and the go?to for what makes our company run, our students. Along with the skills and experience detailed below, the Key Customer Support Specialist is full of creativity, energy and optimism. Do you possess similar characteristics? Are you a people person with a knack for problem solving? Someone who always has a creative solution to any challenge right in their back pocket? If you answered yes to these questions, then consider applying to become part of our growing team.
Essential Functions**
Answer student inquiries** by providing timely, accurate resolution via telephone, email and internet.
Document student inquiries and resolutions** using online support management systems.
Receive inbound and provide outbound communication** to answer student voice mail and email inquiries, via phone or other methods to ensure timely support resolutions.
Efficiently and accurately answer questions and offer solutions** related to login credentials and the use of OnCourse Learning?s multiple student websites, by utilizing the tools and resources available.
Contribute to the development of the team knowledge base** , along with the Student Success Advocacy Leadership and fellow team members, assisting with the advancement of caller efficiency by offering solutions for issues related to OnCourse Learning?s Software.
Process test information** for the students continuing education (CE), received via mail or fax, as needed or assigned.
Assist in achieving key performance metrics** , including student satisfaction, calls handled, call abandoned rates, and average speed of calls answered.
Education, Skills and Experience**
High School Diploma required; College degree preferred.
Proven experience** involving direct customer contact, via phone, email, internet or face-to-face interaction.
A great work ethic, be conscientious, and maintain confidentiality** . A reliable, positive, team member who will be willing to do what needs to be done in a high demand, team oriented, and fast-paced environment.
Motivation** to grasp the fundamental knowledge about our products and to gain a solid understanding of our company?s policies and procedures.
Clear Communication** , be patient and polite, show empathy, be highly articulate, and listen and respond to concerns, knowing when to listen, when to speak and how to speak.
Problem Solving Attitude** , can think outside the box with consideration of all possibilities.
Strong knowledge of MS Word, Excel, and PowerPoint; basic knowledge of Salesforce is beneficial but not required.
Technical background and knowledge** with focus areas on desktop support, tablet and mobile device support is a plus
WARNING! LEGAL STUFF FROM HERE ON OUT: ** The above statements are intended to describe the essential functions, nature, and level of work to be performed. The company reserves the right to modify this job description at any time, without notice.
OnCourse Learning employees are hired, promoted and rewarded on the basis of talent, performance and dedication. We cannot afford to deprive the company of capable people and will not allow harassment or discrimination based on race, creed, color, religion, national origin, sex, age, sexual orientation, marital status, ancestry, disability or veteran status.
OnCourse Learning is a proud equal opportunity employer.**
Job Type: Full-time
Salary: $15.00 to $16.00 /hour
Job Location:
Brookfield, WI
Required education:
High school or equivalent
Required experience:
Call Center: 1 year
Customer Service: 1 year
Salesforce: 1 year
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