Pittsburgh, Pennsylvania
Medical Documentation Representative Job Opening in Pittsburgh, Pennsylvania - Job Title: Medical Documentation Representative
Department: Reimbursement
Reports To: Insurance Compliance Team Lead
FLSA Status: Non-Exempt
Position Summary: Contact doctor?s offices and other medical facilities to obtain correct information and valid documentation such as detailed written orders, certificates of medical necessity etc. to enable insurance compliant billing of orders
Essential Duties and Responsibilities:
Complies with all applicable Interphase Medical Equipment policies, procedures, and patient protocols. Complies with all current government regulations and professional standards, including voluntary compliance plans.
Maintain high level of professionalism and dedication to excellent customer service during all communications with customers, vendors, and Interphase employees.
Follow current workflow process to ensure timely follow up on assigned accounts.
Contact patients, physician?s offices, and internal resources to obtain information and documentation needed for insurance billing.
Follow up on outstanding documentation that has not been received until it is returned and the order is billable prior to exceeding timely filing limits.
Respond to customer calls, or written inquires immediately.
Work with customers and Interphase sales team to resolve account issues as needed.
Education and Experience:
H.S. Diploma or equivalent required.
Ability to provide excellent customer service.
Ability to communicate professionally, effectively, and accurately both orally and in writing.
Ability to handle multiple tasks simultaneously under strict deadlines.
Working knowledge of Microsoft Office.
Physical Demands:
May occasionally lift or move up to 30 pounds.
In an 8-hour day the employee stands/walks 1 hour.
In an 8-hour day the employee sits 7 hours.
Ability to reach, bend, carry, hear, read and write.
Good general motor skills.
Job Type: Full-time
Salary: $32,000.00 to $42,000.00 /year
Job Location:
Pittsburgh, PA
Required education:
High school or equivalent
Required experience:
Healthcare Education and/or: 1 year
Required language:
English
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