Missoula, Montana
Parts Counter Sales Job Opening in Missoula, Montana - Parts Salesperson
Purpose/Description Sell spare and replacement parts and equipment in repair shop or parts store. Education and Experience No formal educational credential Moderate-term on-the-job training Knowledge Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Skills Basic Skills
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Learning Strategies Selecting and using methods and procedures appropriate for the situation when learning or teaching new things.
Mathematics Using mathematics to solve problems.
Monitoring performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Speaking Talking to others to convey information effectively.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Social Skills
Coordination Adjusting actions in relation to others' actions.
Instructing Teaching others how to do something.
Persuasion Persuading others to change their minds or behavior.
Service Orientation Actively looking for ways to help people.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Complex Problem Solving Skills
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Systems Skills
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management Skills
Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
Time Management Managing one's own time.
Desktop Computer Skills
Internet Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
Navigation Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
Communication
Requires telephone conversations
Requires use of electronic mail
Requires face-to-face discussions with individuals or teams
Requires contact with others (face-to-face, by telephone, or otherwise)
Competition
Requires competition or awareness of competitive pressures
Conflict
Includes conflict situations
Requires dealing with unpleasant, angry, or discourteous people
Impact of Decisions
Requires making decisions that impact the results of co-workers, clients or the company
Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization
Opportunity to make decisions without supervision
Level of Challenge
Requires being exact or highly accurate
Requires repeating the same physical activities or mental activities over and over
Freedom to determine tasks, priorities, and goals
Pace and Scheduling
Requires meeting strict deadlines
Personal Interaction
Requires work with others in a group or team
Requires coordinating or leading others in accomplishing work activities
Requires work with external customers or the public
Task
Receive and fill telephone orders for parts.
Fill customer orders from stock and place orders when requested items are out of stock.
Receive payment or obtain credit authorization.
Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
Prepare sales slips or sales contracts.
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
Assist customers, such as responding to customer complaints and updating them about back-ordered parts.
Locate and label parts and maintain inventory of stock.
Mark and store parts in stockrooms according to prearranged systems.
Discuss use and features of various parts, based on knowledge of machines or equipment.
Examine returned parts for defects, and exchange defective parts or refund money.
Maintain and clean work and inventory areas.
Advise customers on substitution or modification of parts when identical replacements are not available.
Place new merchandise on display.
Work Activities Interacting With Computers Communicating with Persons Outside Organization Getting Information
Gather customer or product information to determine customer needs.
Selling or Influencing Others
Demonstrate products to consumers.
Performing for or Working Directly with the Public Communicating with Supervisors, Peers, or Subordinates Updating and Using Relevant Knowledge Making Decisions and Solving Problems
Establishing and Maintaining Interpersonal Relationships Information
Prepare sales.
Processing Information Monitor Processes, Materials, or Surroundings Interpreting the Meaning of Information for Others
Explain technical product or service information to customers.
Training and Teaching Others Developing and Building Teams Performing General Physical Activities
Clean work areas.
Developing Objectives and Strategies Monitoring and Controlling Resources
Monitor inventories of products or materials.
Performing Administrative Activities
Process sales or other transactions.
Take product orders from customers.
Coordinating the Work and Activities of Others Controlling Machines and Processes Evaluating Information to Determine Compliance with Standards Tools and Technology Forklifts
Warehouse forklifts
Job Type: Full-time
Job Location:
Missoula, MT 59808
Required experience:
PARTS SALES: 1 year
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