Draper, Utah
ITS Systems Administrator 1 Job Opening in Draper, Utah - Role
To keep the virtual server environment operating efficiently and assure that computing standards are implemented and enforced; extend support services to staff and clients.
Essential Functions & Responsibilities
45%
Installs, supports, and manages the components; responds to and develops solutions for component failures and complex technical problems in these areas to deliver a sound and stable computing infrastructure.
15%
Consults with computer operations management, supervisory staff, and various IT personnel to assure that IT standards for control, security, and recoverability are understood and followed; coordinates with other IT Technical Support staff to assure that appropriate IT computing standards are implemented and maintained; manages software upgrades to assure compliance with standards and control procedures.
15%
Participates in customer conversions by: (a) communicating directly with users and vendors in gathering requirements information; (b) explaining technical requirements for files and data communications; and (c) coordinating on?site testing of data communication and software customization.
10%
Develops and tests local computer systems and 3rd party systems; develops and tests interface procedures for data moving between platforms, customers, and media.
10%
Collaborates with Network Engineer to support the following computing components: (a) PC/LAN servers and workstations, (b) WAN communications links, (c) hot?site hardware/software, and (d) office automation software; assists Software Engineer in on?site research of production problems and training of supervisory staff on new
5%
Performs other job-related duties as assigned.
Performance Measurements
To troubleshoot hardware and software problems in a timely manner responding to emergency calls within 2 hours and all other calls within 24 hours.
To provide resolutions while taking schedules and deadlines into consideration.
To install appropriate hardware or software within the specified time frames.
To provide informed, professional and accurate service and support to all customers and associates.
To maintain and add to technical knowledge of computer hardware and software and maintaining the Knowledge Base to ensure Company has the ability to achieve its goals as outlined in the current operating plan.
Knowledge, Skills and Abilities
Experience & Education
Experience may be substituted for education. The opposite also applies.
It is broken down as follows:
2?3 years? experience in IT or related field with either:
(1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program. Bachelor?s degree preferred.
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?OR?
B) 1?2 years? experience in IT or related field with a Bachelor?s degree (or equivalent) in Computer Science, Information Management Systems, or a related field.
Interpersonal Skills
Courtesy, customer service, and tact are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills
Experience in desktop and server OS support, and desktop and server hardware support. Bash and PowerShell scripting a desirable. PC "TCP/IP" and Networking experience a plus. Ability to diagnose problems over a WAN in remote locations. Must be able to install, troubleshoot, and support server, personal computers, and data communications software and hardware and be familiar with basic programming logic, processing concepts and terminology, and processing rigors.
Physical Requirements
Requires effective communication with customers and/or other employees using common telecommunications equipment and computer equipment. Must be able to read, examine, and organize documents. May require the ability to sit, stand, and walk around for extended periods of time. May also require the ability to lift up to 75 pounds.
Work Environment
Position will often be in a busy office environment. The ability to multitask and focus in this environment is essential.
Academy Mortgage Corporation is an EEO Employer, who participates in E-Verify. Reference checks are a pre-requisite of employment. All offers are contingent on successful completion of a criminal background check and credit checks, as required by state regulation. All successful candidates must provide original documents that will establish their identity and eligibility to work in the United States as required by the Immigration.
Job Type: Full-time
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