New Castle, Delaware
Sales Operations Coordinator Job Opening in New Castle, Delaware - Job Summary:
The Sales Operations Coordinator?s primary objectives are to support the Sales organization with new account set-up process; prospect leads, referrals and to update with lead assignments; as well as assistance and support for the Sales team.
Essential Functions:
Validate and verify the completeness, accuracy and approvals of all Nixon Agreements (contracts) and New Account package requirements
Process paperwork for new customer accounts, set-up accounts in the service delivery production system (ABS) and coordinate with Service delivery team for installations
Complete information requests for account invoices and agreements from the Sales team
Field incoming calls from customer prospects and gather all pertinent information.
Enter, load or update all new sales leads in from various sources (Call-ins, Nixon Website, Route Service Representatives (RSR), Trade Shows, etc.) and assign to appropriate Territory Sales Manager (TSM).
Maintain Lead Log for all leads from Nixon Associates and distribute weekly report.
Update status codes for all discontinued customer accounts.
Provide Sales team with Nixon Customer accounts references when requested.
Assist other Sales Ops staff as required for support materials or sample requests.
Assist in preparing manuals and training materials for newly hired TSM?s and FSC?s and maintain the Sales Reference resource library in concert with the Marketing department.
Able to move data and information between on-line systems (i.e., & the Web) to internal systems (i.e., ABS) and other tracking and/or communication tools in Excel, Word or PowerPoint to facilitate workflow processes or communications
Manage ?On Demand Mailers? that are returned due to undeliverable address.
Deal professionally and confidentially with designated administrative details using initiative and sound judgment.
Proven technical skills (well developed software and computer capabilities)
Strong interpersonal skills and awareness (tact, friendliness & perspective) plus proven organizational skills are essential.
Required Skills & Abilities:
2 ? 4 years? work experience in Sales Administrative Support or Customer Service
Demonstrate a thorough and detailed nature to complete work assignments
Coordinate and gain support from other Nixon associates to ensure new customer account issues are resolved in a timely manner
Effective and proactive communication skills to align Nixon resources and ensure that appropriate team members are acting in concert an clear on needs, expectations and status
Highly organized and effective time management skills to balance multiple activities
Team oriented. A desire and willingness to help others. Able to adapt and remain flexible
Effective use of MS-Office tools and proficient at Word, Excel, PowerPoint & Internet
Experience with considered a plus.
Credentials:
Bachelor?s Degree or equivalent experience preferred.
Nixon Uniform Service & Medical Wear is an Equal Opportunity Employer
Job Type: Full-time
Required experience:
Sales Operations: 3 years
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