Reno, Nevada
Bingo Manager Job Opening in Reno, Nevada - The person in this position manages and supervises all Bingo Operations and is responsible for overall performance of same. Ensures strict compliance of applicable rules, policies and procedures and must be knowledgeable of Gaming Regulations and Internal Control Minimum Procedures (ICMP?s) that affect Bingo operations.
Essential Job Responsibilities and Duties
Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
Follow all functions as stated in the job description for Bingo Agent.
Monitor all Bingo activity for adherence to departmental service standards.
Prepare staff evaluations; coach and counsel as needed for employee improvement and employee rewards.
Monitor/keep tract of computer errors for the Bingo Agents.
The Bingo Manager is responsible for scheduling, performance evaluations, payroll, hiring, tracking attendance and disciplinary actions.
Serve as a liaison with other departments within the Casino.
Ensure Bingo personnel follow and understand internal procedures including as well as ICMP procedures and all gaming regulations and accounting practices.
Facilitate and assist in the training and development of the Bingo staff.
Hand out discrepancy notices to Bingo Agents or Leads.
Approves jackpots and payouts and ensures that all appropriate forms are completed.
Assist marketing management with program implementation, program development and internal communication.
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
Adhere to all appearance and uniform standards.
Maintain an open line of communication with Management.
Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
Ability to accept performance feedback in a professional manner.
Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
Other duties as assigned.
General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:
Friendliness
Offer a warm greeting to everyone you encounter with a smile and eye contact.
Practice mutual respect by dealing honestly in all interactions.
Use genuine listening skills and offer sincere responses.
Promote positive interactions with both external and internal guests through sincere greeting and communications.
Be approachable, listen and lead by example.
Accountability
Be proactive and positive.
If I don?t know, I?ll find out and if we don?t have it, I?ll try to get it.
Manage staff effectively with timely reviews and address performance issues.
Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
Acquire knowledge, training and education. Communicate it to all employees.
Service Excellence
Anticipate our guests? needs before they ask.
Contribute ideas and solutions to improve customer service.
Escort our guests rather than point.
Take personal pride in the quality of your work.
Actively seek feedback from our guests concerning our service and atmosphere.
Team Work
Share and explain information.
Involve managers and employees in business development decisions and cost savings initiatives.
Great teams consist of great performers.
Create a culture of two-way communication with employees and guests.
Be courteous, kind and patient with each other.
Skills, Education and Other Requirements
Must be fluent in English and have strong communication skills.
Ability to read, analyze and interpret common financial reports and documents.
Must have knowledge of basic computer skills and ability to use 10-key calculator
Must be knowledgeable of Nevada Gaming rules and regulations.
High School Diploma or Equivalent Work Experience.
Previous Bingo experience and cash handling is preferred.
2 years experience.
Job Type: Full-time
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