Park Ridge, New jersey
Customer Service and Inside Sales Manager Job Opening in Park Ridge, New jersey - Job Description
We have a great opportunity for you to join a fast growing, NJ-based firm. We have been in business 40-years and have a successful product line. We are looking for an experienced professional to be part of our sales team. The ideal candidate is a detail-oriented self-starter, who is passionate about customer satisfaction and possesses great communication skills.
CORE RESPONSIBILITIES INCLUDE:
Manages Customer Service Activities
Business liaison between Inside Sales, Account Management and Productions Operations
This position hires, trains, evaluates and manages the daily functions of Customer Service
Proven ability to drive improvement, build best practices, and ensure sustainability of process change
Will work collaboratively to optimize profitability based on operational and market and sales information.
Monitor, analyze and implement standards, metrics and performance criteria to continually improve growth, productivity and quality while optimizing performance.
Provide on-going sales training and mentoring to individual team members.
In charge of the customer complaint process and return authorizations
Quote special order jobs requiring custom pricing, and report on sales and pricing history.
QUALIFICATIONS:
Minimum of 5-7 years related sales / customer service experience, with at least 2 years directly managing a professional level team.
Experience in a manufacturing environment is strongly preferred.
Excellent verbal and written communication skills, with a demonstrated ability to communicate across multiple levels. * Accredited 4-year Bachelor Degree is required.
Demonstrated experience in successfully leading and developing a team.
Strong organizational skills demonstrated by the handling of multiple challenges and tasks with a strong attention to detail.
Excellent communication, problem solving and leadership skills.
Strong database system experience with the ability to create relevant reports and perform effective analysis of data.
Strong Microsoft Excel skills are a must.
Job Type: Full-time
Salary: $50,000.00 to $65,000.00 /year
Job Location:
Park Ridge, NJ 07656
Required education:
Bachelor's
Required experience:
Customer Service: 3 years
Managment: 3 years
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