Layton, Utah
Hotel Night Audit Job Opening in Layton, Utah - SUMMARY STATEMENT
Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries
III. PRIMARY DUTIES AND ACCOUNTABILITY % of Time
Room Assignments, Changes, and Issues 80% (Essential)
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received whether they are cash, credit card, checks, or traveler?s checks. Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Guest Service Ongoing
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel?s services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned 20%
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.
Posts room charges and taxes to guest accounts.
Processes guest charges voucher and credit card vouchers.
Posts guest charge purchase transactions not posted by the front office cashier.
Transfer charges and deposits to master accounts.
Verifies all account postings and balances.
Monitors the current status of coupon, discount, and other promotional programs.
Tracks room revenues, occupancy percentages, and other front office statistics.
Prepares a summary of cash, check, and credit card activities.
Summarizes results of operations for management.
Prepare of End of day procedure.
Run end of day process in property management software (PMS).
Understand principles of auditing, balancing, and closing out accounts.
Knows how to operate PMS, typewriters, and other front office equipments.
Understand and knows how to perform check-in and check-out procedures.
Job Type: Full-time
Required experience:
Hotel/Customer Service: 1 year
|
