Seward, Alaska
Registration Specialist Job Opening in Seward, Alaska - Job purpose
This is an essential position with a high degree of interaction with SCHC patients and is critical in our mission to deliver quality healthcare to the Seward community. The Registration Specialist serves as a link between patients and health care providers, helping patients from the time they call to schedule an appointment, to the time they check out at the end of their appointment.
Duties and responsibilities
Answers main phone number for the health center, directs calls to the appropriate party, answers patient questions and sets up appointments as requested and appropriate.
Greets and welcomes patients and visitors at the registration desk. Performs check-in procedures that include required questions, e.g., insurance and contact information, notice of privacy policy, and notifies clinical staff that the patient has arrived and has been checked in.
Maintains oversight of lobby and entrance area for assurance that all is well in the clinic, and provides aid to patients/visitors seeking information or assistance.
Performs new patient registration, updates patient information, data entry of demographics, and any other required information as described by policy; verifies and activates appropriate patient insurance plan.
Manages patient account balances appropriately to include pre-collections, old balances, and same day service balances. Posts payments received to patient?s accounts.
Reconciliation daily of patient payments received and posted.
Ensures that cash is secured and deposited into safe at end of day.
Refers patients for screening to determine eligibility for special funding and refers patients with high account balances for consultation.
Performs patient check-out procedures to include scheduling of follow up appointments and collects remainder of patient portion of current charges.
Prepares for next day to include printing of appointment list, confirming appointments, noting alerts for payments and balances, obtaining current insurance coverage, and screening patients for program eligibility for possible reference to O&E Coordinator.
Provides excellent internal/external customer service via telephone, fax or face-to-face contact to assist patients with their health care needs.
Performs other related duties as assigned.
Qualifications
High School graduate or equivalent required. Medical Assistant/Office Specialist certificate from an accredited school of Medical Technical School preferred or minimum of one year or more of experience in front office duties.
Demonstrates good verbal and written communications, with good interpersonal and organizational skills, attitude and demeanor. Good telephone communication skills.
Has excellent customer service skills
Possesses computer skills with proficiency in data entry and keyboarding skills
Has knowledge in or can be easily trained in aspects of medical billing, to include Medicaid, Medicare, and Private Insurance
Has ability to handle multiple tasks ensuring completion with minimal supervision
Must have good attention to detail
Summary of Benefits for Full-Time Employees
Health insurance with medical, dental and vision benefits
3% employer contribution to a retirement plan
Paid holidays
Paid time off accrued bi-weekly
To apply, visit /careers or call .
SCHC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin or physical/mental disability.
Job Type: Full-time
Job Location:
Seward, AK 99664
Required education:
High school or equivalent
Required experience:
Medical Office Management: 1 year
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