Leominster, Massachusetts
Inside Sales Representative/Processor Job Opening in Leominster, Massachusetts - POSITION SUMMARY
Receive inbound customer calls and identify their interest in products; counsel customers on product selection by answering inquiries and recommending product selection; guide customer from initial contact to close of sale; advise customers on the cost-effective benefits of the various products; ensure customer satisfaction. Check out the website Reggio Register website before applying. This will be the products you will be selling.
SUMMARY OF DUTIES AND RESPONSIBILITIES
Customer Inquiries and Sales
Influence sales by managing inbound customer inquiries
Handle customer calls in a professional and personable manner
Respond quickly and accurately to customer inquiries via telephone, email, and chat
Provide follow-up on customer quotes
Complete other duties, as assigned
Customer Orders
Deliver precise and prompt estimates to customers with proactive follow up to secure the sale
Monitor order status to ensure accurate and timely processing
Assist customers with payments, order issues, or customer complaints
Computer data entry for orders or sales
Customer Service
Provide superior customer service to customers through phone, email and chat
Assist customers with returns to include damages to product, buyer?s remorse, etc
Report trends related to sales questions, product specifications, and customer desires
Complete ad hoc projects and tasks related to sales/product issues
Collaborate with other departments in regards to timely resolution of customer issues
Make recommendations for process improvements
Report website problems and inconsistencies
Product Knowledge
Stay informed and knowledgeable on all products
Stay updated on price changes and promotions
QUALIFICATIONS
High school diploma or GED required
Minimum of 2 years sales experience
Proficient computer, typing data entry skills
Customer service oriented, with the ability to meet sales goals
Ability to thrive in a fast-paced, changing environment
Strong organization and time management skills
Ability to multitask and work independently
Excellent written and verbal communication skills
Other duties
Please note ? this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Salary: $13.00 to $15.00 /hour
Job Type: Full-time
Salary: $13.00 to $15.00 /hour
Required experience:
inside or outside sales: 1 year
computer,typing, and software: 1 year
accomplishing sales goals: 1 year
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