Pittsburgh, Pennsylvania
Supervisor, Customer Service (Experience Required) Job Opening in Pittsburgh, Pennsylvania - Location: Pittsburgh, PA
Job Type: Direct
Job description
Position Purpose:
Supervise assigned customer service function at the health plan to meet overall business goals and objectives
Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development
Act as the Complaints Coordinator; ensuring all complaints are resolved and responded to appropriate parties
Develop, implement and maintain materials and programs ensuring production and quality standards are met
Hire, motivate, coach, counsel, and supervise the daily functions of the provider services staff
Educate members regarding plan benefits as appropriate and refer members to Connections Representatives
Evaluate and audit performance and identify and implement improvement opportunities to increase overall productivity and effectiveness
Ensure plan pends are completed
Review and respond to complex issues and questions
Ensure processes are compliant with contractual agreements and State and Federal regulations
Analyze and advise management of personnel, work-flow issues and trends and recommend resolutions
Audit daily phone log reports and access the need for changes
Qualifications:
:
Bachelor's degree in healthcare, business or a related field or equivalent experience.
2+ years of customer service/call center experience , preferably in a healthcare or insurance environment.
At least one year of experience as a supervisor or lead preferred.
Employee Status:
Regular
Job Level:
Supervisor
Job Type:
Regular
More information about the job
Is Relocation Available?
Yes, local
Is there a bonus structure?
18%
Are you open to sponsorship?
No
This position is:
New Position
Is there a possibility to work remote?
No
Is there equity?
No
Are there flexible work hours?
No
Does this position have direct reports?
Yes
Who does this position report to?
Director, Customer Service
What are the 3-4 non-negotiable requirements on this position?
Experience working in a Call Center/Production environment;
Some knowledge of government healthcare programs;
Must be self-motivated; Work well independently; and, enjoy leading teams.
What are the nice-to-have skills?
Bachelor's degree in Business, Healthcare or related field;
Previous management experience including responsibilities for hiring, coaching, training, assigning work and managing performance of staff; Managed care, insurance, Medicare or Medicaid experience;
Job Type: Full-time
Required education:
Bachelor's
Required experience:
customer service/call center, preferably in a healthcare or insurance environment: 2 years
supervisor or lead: 1 year
|
