Chicago, Illinois
Software Engineer/Consultant Job Opening in Chicago, Illinois - Professional Services Consultant
Location: Deerfield/Remote
About A&W
A&W Software is the worldwide market leader for software in the flat glass fabrication industry. Our Software products include ERP, production planning, scheduling, and optimization software. For more information about A&W, please visit /us/.
Summary
A&W seeks an experienced Professional Services Consultant to play a key role in the implementation and consulting of A&W Software by providing the necessary business process: installing, training, and applications consulting to ensure the customer?s success in using A&W applications as a tool to improve overall business performance.
Duties and Responsibilities include but are not limited to the following:
Installation and configuration of A&W Software applications by providing services
Develop business related knowledge to be able to understand and solve customer requirements
Provide training and technical support to both customers and A&W's internal resources
Prioritize, promote and support the goals and values of A&W management
Assist with the development of reference material and procedures
Actively map your knowledge gaps in existing and new features/modules and review resolved EC's and cases to help bridge the gaps
Collaborate with the sales team on pre-sale intel to establish client needs
Work closely with the R&D team to execute required enhancements
Based on the results of the CRP, Final Preparation & Go Live discussion, develop a plan with the client for conversion
Take an active part in building a strong team
Prioritize, promote and support the goals and values of A&W management
Understand the importance of and pursue a high degree of customer service
Required Skills/Expected Behaviors:
Experience within the glass industry is preferred
Excellent interpersonal and presentation communication skills (written and verbal)
Strong client relationship building and negotiation skills
Demonstrate commitment to the company's core values of client satisfaction, continuous improvement and innovation as well as team work
Passionate, pro-active and balanced in approach to issue resolution, internally and externally
Open, honest and transparent communication to internal and external clients/partners to manage expectations and work completion
Committed to working with others to find new and exciting ways of delivering business value
Demonstrate high quality performance to drive competitive advantage and business growth
Minimum Requirements:
Bachelor?s degree in degree in manufacturing, technology or business OR combination of equitable experience and school work
Must be able and willing to travel up to 75% or more with potential for extended stints of continuous travel
Functional knowledge of ERP or similar software is preferred
Project Management experience or certification
Must have good presentation, organizational, and documentation skills
Previous software support and client interaction experience
Perform other duties as assigned or requested
Must be at least 18+ years of age
Job Type: Full-time
Required education:
Bachelor's
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