Shreveport, Louisiana
Community Supervisor Job Opening in Shreveport, Louisiana - Position Summary
The Community Supervisor assists the Community Director with the overall operation of the property to ensure customer satisfaction. This position interacts with internal and external customers including resident, vendors, board members and committee members, as well as Hunt employees. This position is also responsible for site level leadership, responsible for collecting and posting rent payments; managing resident delinquencies, evictions, and legal notices; and performing pre-close and closeout accounting processes.
Essential Job Functions
Monitors all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining balanced, accurate rent roll.
Collects delinquent account balances from previous residents. Calculate and Process tenant refunds.
Accurately and timely completes daily, weekly and monthly financial and leasing reports, including month-end pre-close, closeout, market surveys, and lease expiration matrix. Generate various reports as required.
Audits records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.
Processes evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
Leases units as needed. Ensures execution of leases and lease files are properly completed.
Send out lease expiration letters, and process lease renewals.
Responsible for shopping competitive properties.
Enter, process and receive vendor payables. Scan all invoices to the AP department to process payments.
Ensure that unsafe conditions are corrected in a timely manner.
Processes move-ins, move-outs, and lease renewals.
Assists Community Director with site level leadership to include staff performance and resident relations.
Assists with resident retention, which may involve planning and organizing social events at the property.
Assumes responsibility for the operations of the property in the absence of the Community Director.
Ensure compliance with company policies and procedures.
Perform physical inspections of the property and verify condition of vacant units and community appearance and safety.
Coordinate with maintenance and make-ready staff to ensure timely recondition of units after move-out.
May perform 30 day pre-inspections and move in/outs inspections with residents.
Assist in weekly, monthly, quarterly reports and executive summaries.
Create PO?s for office expenses and may create, process and invoice residents for monthly utilities.
Perform other duties and projects as assigned.
Contacts
Internal:
Community Director ? Reports to, obtain/exchange information.
Leadership - HBC PM, and other Hunt entities. Obtain/exchange information.
External:
Customers including residents, vendors, board members and committee members.
RESIDENT RELATIONS
Maintain a positive customer service attitude.
Ensure that all resident requests and/or complaints are resolved in a timely, efficient and courteous manner.
Creatively formulate new ideas to ensure all events are meaningful, and support the overall goals of the community.
Financial Responsibility
Work with assigned budgets. Create PO?s for office expenses and may create, process and invoice residents for monthly utilities. Assist in the management of leasing and billing payments (which can include renewal notices, late payments, NSF fees, utilities bill processing, collections and/or invoices)
Supervisory Responsibility
No direct supervision. Will assist the Community Director in the hiring, training and performance management of Leasing Agents and Resident Service Specialists. Provides ongoing work assignments.
Education
Have a high school diploma (or equivalent) a Bachelor?s degree in Business Administration, Property Management, or other related discipline is preferred.
Experience and Qualifications
High school diploma (or equivalent) required. Bachelor?s degree in Business Administration, Property Management, or other related discipline is preferred.
Two years previous property leasing experience or applicable skills.
Minimum of one to two year?s previous experience managing others.
Strong computer skills with MS Office Suite (Word, Excel, PowerPoint and Outlook).
Previous experience with YARDI is preferred.
Strong verbal and written communication skills.
Certified Professional of Occupancy (CPO) certification or Accredited Residential Management (ARM) certification highly preferred. Certified Apartment Manager (CAM) preferred.
Ability to work effectively with employees at all levels of the organization as well as working with the military community and the military command.
Valid driver?s license required.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are standard business hours, potentially be within Monday through Sunday. Occasional evening and weekend work may be required as job duties demand.
Other Skills
Requires a reliable, self-motivated, team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills. Demonstrates discretion and ability to maintain a professional attitude and appearance. Effectively envision, develop, and implement new strategies to address competitive, complex business issues. Takes initiative to identify and anticipate client needs and make recommendations for implementation.
EEO/ADA
Hunt provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Travel
Travel less than 10% of the time.
Work Environment
Majority of the tasks associated with this position will be performed indoors, however, some duties will require the ability to function outdoors with exposure to seasonal weather conditions for short periods of time. May have exposure to potential hazards.
Employees are expected to come to work punctually every scheduled work day, presenting a professional and positive Company image in keeping with the objectives of the Company. This job description is not meant to be an all-inclusive list of duties, functions, and/or responsibilities of this position. Other related functions and responsibilities may be assigned by the immediate supervisor as required to complete assignments or initiatives. Hunt Companies reserves the right to change, add, delete or modify job functions as necessary based on business necessity with or without notice. The Company or associate, independently, has the right to terminate employment at any time for any reason; employment is at will. This job description does not promise or guarantee continued employment with Hunt Companies.
Job Type: Full-time
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