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URGENT Need for Community Health Nurse J&J 11891


lancaster, Pennsylvania


URGENT Need for Community Health Nurse J&J 11891 Job Opening in lancaster, Pennsylvania - URGENT Need for Community Health Nurse J&J 11891 This is a 9 month contract w/J&J West Chester, Pa The Pump Support Representative will take in-bound calls from individuals who use Animas insulin pumps/products and provide product related technical and educational assistance as needed. The Tier III Representative will be able to take any Tier I or Tier II calls but will primarily focus on calls concerning advanced programming, BG excursions, adverse events, infusion sets, and initial pump set up. Assist customers with advanced programming and basal rate changes. Troubleshoot concerns about BG excursions as it relates to technical performance of the pump or product. Document calls related to medical intervention Answer questions about infusion sets and site issues. Answers calls regarding Animas insulin pump/products and provides technical assistance and education as needed. Documents all communication regarding a patient/clinician in record. Documents complaints and creates RGAs if necessary. Places orders and researches status of product shipments. Maintains daily phone log and pump replacement sheets. Maintains strong knowledge of diabetes and insulin pump therapy. Learns, applies, and remains current on department procedures Reports any to Pump Support Communicates with healthcare professionals, clinical managers, and territory managers on unique customer issues. Interfaces with various departments as required Provides follow up to customers on product concerns or issues as needed Attends department meetings as scheduled. Maintains current licensure if applicable. Corresponds with International distributors, completes complaints and replacement product orders. Assists in developing and reviewing department procedures. Performs other related duties as assigned by management. Participates in department training of new staff. Presents two case studies a year for PS meetings and is a member of at least one PS Committee. Hours: 10-7 or 11-8 with rotating weekends If you are interested in this position, please send CV in Word format to along with contact information and salary requirements. Only those candidates who are licensed in PA, have diabetes experience will be considered for this position. Thank you. lancaster pa pennsylvania

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