Reading, Pennsylvania
Front Office Supervisor Job Opening in Reading, Pennsylvania - Berks Counseling Center ? Job Description
Position Title: Front Office Supervisor Status: FULL TIME
Department: Administrative FLSA Status: Exempt
Accountability: Chief Operating Officer
Primary Location: BCC Creation/Revision Date: APRIL 2017
General Summary
Supervise front office operations and scheduling of CCBHC services including direct supervision of office support staff. Provide direct training and assistance. Monitor and update front office schedules based on agency hours of operation. Ensure that front office responsibilities inclusive of scheduling, admissions tasks, check-in and check-out duties are implemented in a manner that is inviting and welcoming to the clients we serve minimizing delays and other encumbrances. Maintain a front office environment that is friendly and helpful to the clients and that works cooperatively and collaboratively with program staff.
Minimum Qualifications
Bachelor?s degree in related field required. Three years of experience, a year of which as a supervisor in healthcare field required. Flexibility with hours, some evenings and weekends may be required. Excellent communication skills required. Excellent attention to detail required. Verbal communication in both Spanish and English preferred. Customer service experience preferred.
To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made.
Knowledge, Skills, and Abilities
? Knowledge of Electronic Health Records.
? Skill in telephone etiquette and telephone systems.
? Skill in using Microsoft Office and Microsoft Outlook and the ability to learn new software programs that support project efforts.
? Skill in active listening ? giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
? Skill in time management ? managing one?s own time as well as staff being supervised in relation to the tasks at hand.
? Skill in social perceptiveness ? being aware of other?s reactions and understanding why they react as they do.
? Skill in maintaining appropriate levels of confidentiality.
? Ability to be organized and prioritize based on the daily requirements.
? Ability to express self orally ? the ability to communicate information and ideas effectively so others will understand.
? Ability to work as a team player ? the ability to be optimistic in tough situations share responsibility for problems, support decisions, and work well with others.
? Ability to navigate and utilize electronic health records using technology, including computers.
? Ability to work well with patients with diverse needs, problem solve situations, and seek help and support when needed.
? Ability to create and maintain a culture which fosters individual motivation, high levels of individual and team performance, and quality of service.
Berks Counseling Center Job Description - FRONT OFFICE SUPERVISOR - Page 2 of 2
Job Type: Full-time
Required education:
Bachelor's
Required experience:
Healthcare Supervisory: 1 year
Supervisor: 3 years
Customer Service: 1 year
Required language:
Spanish
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