Lancaster, Pennsylvania
Customer Care Representative Internet Sales Job Opening in Lancaster, Pennsylvania - Customer Care Representative
Internet Department
The Customer Care Representative focuses on increasing the sales traffic of the dealership by receiving inbound sales calls and making outbound sales calls such as (not limited to) Lease Retention, Internet, Unsold Showroom Traffic and follow up calls which produce solid and specific appointments for the sales team.
The Customer Care Representative acts as the essential communications link between the client and the dealership.
The candidate must be a friendly, articulate, enthusiastic, and a self-motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic.
Chapman Auto Group offers a comprehensive benefits package including:
401k with company match
Medical and Dental Insurance
Paid Vacation Time
Life/Disability Insurance
Company approved uniforms
Average annual salary for this position ranges between $35, ,000 - $40,000 + per year.
The pay plan consists of a weekly salary & monthly commission/bonus plan.
Qualifications
Automotive or Outbound Sales Call experience preferred
Must have working knowledge of Microsoft Office including Outlook, Word and Excel and possess the ability to navigate through multiple windows and multiple software systems.
Must be able to work well with customers and work well under pressure.
Must possess strong organizational and time management skills.
Must also possess the ability to multi-task.
Demonstrate the ability to interact effectively with dealer personnel at all levels
Must maintain strict confidentiality of confidential personal information of our customers in compliance with the Federal Trade Commission Safeguards Rule, implementing the provisions of the Gramm-Leach-Bliley Act as they pertain to automobile dealerships.
Maintain a professional code of conduct at all times
Valid Drivers License
Job Type: Full-time
Salary: $35,000.00 to $40,000.00 /year
Required experience:
Automotive Internet or call center: 1 year
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