Schaumburg, Illinois
Job Type: FT
Rate: DOE
Help Desk Analyst II Job Opening in Schaumburg, Illinois - Help Desk Analyst II technology has an immediate need for a tier ii help desk analyst to provide technical support for internal and external users for a premiere client. this position is designed for a self-starter with strong problem solving and communication skills as you will not only resolve moderately complex technical issues, but you will also convey technical information to non-technical users. since this help desk role assists multiple departments within the organization, you will have the opportunity to make a significant impact on the company. this opportunity is temporary-to-full-time in nature. if you or someone you know may be interested in this role, please send an updated resume to . responsibilities: -provide support for moderately complex technical issues pertaining to active directory, microsoft office, and other business applications used internally -respond and follow up on help tickets submitted via phone, email, and the proprietary ticketing system -clearly communicate technical information to non-technical users -provide occasional desk side support to internal end users -assist with departmental projects as needed
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