Brooklyn, New york
Entry Level Customer Service Representative Job Opening in Brooklyn, New york - JOB SUMMARY
Do you enjoy being out and about vs. sitting in a cubical?
Do you have great people skills and want an exciting new career?
Are you tired of talking on the phone and never meeting your customers and clients?
Do quality control scripts stunt your ability to use your personality?
Are you seeking rapid advancement?
Then, we would love to hear from you!
We are in immediate need of Entry Level Customer Service Representative to act as a liaison between corporate clients and consumers. You will have the opportunity to build connections with various local businesses and major retailers and establish relationships with their decision makers. You will develop personalized promotional campaigns for clients to create a positive impression of their industries, promote various services, and personally thank customers for their business. You will be the ?face? of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary
JOB REQUIREMENTS
Minimum Education and Experience (High School Diploma or GED required; college degree preferred)
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
KNOWLEDGE, SKILLS AND ABILITIES
Customer service skills ? and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude
Job Type: Full-time
Salary: $26,850.00 to $45,550.00 /year
Required education:
High school or equivalent
Required experience:
Customer Services: 1 year
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