Rawlins, Wyoming
Diner Manager Job Opening in Rawlins, Wyoming - Are YOU ready to propel your career and experience higher levels of professional engagement?
Are you interested in learning valuable new skills while leveraging the skills you?ve already acquired? Do you thrive in an optimistic, collaborative and entrepreneurial work environment?
Would you relish the chance to contribute in a significant way to a young, dynamic and fast growing company? Do you dream about being part of an organization that holds its culture, its belief in people and its support of high performing teams at the very heart of its existence?
Imagine an exciting and rewarding career with a leading Canada-based hotel management company with expanding operations in the United States. Having tripled in scale since 2014, ONE Lodging Management now operates over 95 hotels in 28 states?. and our forward momentum is expected to continue!
At ONE we manage many brands but we adhere to one promise: To make our guests feel welcome, to provide the highest quality experience, and to respond to our guests? every need in a professional and authentic manner.
We are ONE Lodging Management, and we offer the rare opportunity to take part in directly shaping an innovative and positive corporate culture. At ONE, our mantra is ?Good things happen when you show up,? and we specifically seek candidates who have the talent, potential and desire to grow their careers with us.
We are looking to enhance our team with a self-motivated and experienced hospitality professional to serve as Diner Supervisor at Penny's Diner in Rawlins, WY. This position presents exceptional prospects for the right individual. To learn more about us, please visit .
POSITION PURPOSE & RESPONSIBILITIES:
Responsible to lead diner team to be the first choice for cooked-to-order, 24-hour dining in our town, by exceeding guest expectations for food quality, friendliness, cleanliness and service in a fun each employee to provide excellent quality guest service and to solve guest problems with teamwork, training, coaching, fairness and respect for each profit expectations by taking action to build sales and control costs without sacrificing quality.
ESSENTIAL FUNCTIONS:
Service
Lead the service effort during busy meal periods by working at the cash register, greeting incoming guests, identifying service or production bottlenecks and taking action to alleviate them. Check on guests at their tables, thank guests for coming. Train and empower employees to take service-recovery actions.
Perform duties of Cook, Wait Staff or Utility (as described in the respective job description), as needed to assure adequate operation of all functions of the diner are satisfactory to guests.
Training
Identify and train designated individuals as qualified trainers. Organize training for new hires so that all complete certification within 30 days. Show safety training videos to all new hires before they start work. Develop and implement a monthly training plan to address current operational needs. Set goals for individuals to complete 2nd certifications.
Quality
Effectively delegate cleaning and side work responsibilities using designated shift supervisors. Maintain accountability by personally inspecting and by use of logbook to record incoming shift supervisor inspection. Maintain a clean/sanitary/safe environment at all times, including safe food handling procedures.
Sales
Form a Diner Sales Committee including management, shift leaders, at least one cook, and at least one server. Meet weekly to evaluate impact of current specials and promotions and to plan future specials and promotions. Support these with local advertising, targeted suggestive selling and unit level contests or games.
Motivate team members to achieve monthly bonus goals by posting Sales vs. Budget daily, posting food cost bi-monthly and encouraging them to take actions to build sales and control costs.
Actively participate in community and civic affairs in local area.
Cost Control
Control food cost by maintaining inventory level at or below 14 days on hand and verbally instructing team members not to steal money or food. Require all team members to pay 50% for all their meals, accounting for all guest checks each shift, training and reinforcing portion control procedures and taking other appropriate actions.
Utilize TR Lodging Enterprises? staffing guide procedures to properly forecast, schedule, and staff each shift.
Use checkbook system to achieve budgeted cost goals in cleaning supplies, disposables, and other costs.
Recruiting
Recruit candidates for open positions by informing team members of the needs, networking, posting ?Now Hiring? signs, posting ?Help-Wanted? flyers on bulletin boards, contacting former employees, contacting existing applicants and by running Help-Wanted ads. Designate one or more team member in each department to participate in the interview process and give input on hiring decision.
SUPPORTIVE FUNCTIONS:
In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be determined based upon the particular requirements of the diner.
Ensure that all reports of revenue, expenses, business volume, personnel, payroll, and assets are maintained to company specifications.
Ensure that all policies, procedures, federal, state and local laws, and health department regulations are adhered to by all employees in regard to personnel, security, guest relations, safety, sanitation, food handling, etc.
Act as Manager on Duty and perform the function of supervising the hotel functions as well as the diner responsibilities.
Report and/or respond to all suspicious persons, activities or hazardous conditions and follow all other safety regulations.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Must have knowledge of preventative maintenance, cost control procedures, and purchasing.
Must be aware of laws, personnel procedures, and motivational programs to assure a staff of committed, well-trained employees.
Ability to communicate effectively with other employees, as well as guests.
Ability to effectively deal with internal and external customers, some of whom require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information and resolve conflicts.
Ability to perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property.
Must be able to lift, push or otherwise move articles weighing up to 60 pounds.
Must be able to stretch, bend, reach, kneel, pull, push, and lift to accomplish the duties and training of all hourly personnel.
Ability to stand, walk and/or sit and continuously perform essential job functions.
Must have adequate hearing and visual ability to observe and detect signs of emergency situations.
QUALIFICATION STANDARDS:
Prior experience required.
All employees must maintain a neat, clean and well-groomed appearance, be in uniform with approved slip-resistant shoes and have a nametag on at all times while on duty.
Valid driver?s license issued by state in which diner is located, and ability to pass drug screen and insurance standards upon review of past motor vehicle history.
Regular attendance in conformance with the standards, which may be established by TR Lodging Enterprises from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, must be able to work a schedule which may include evenings, nights, weekends, and holidays, and enough hours to accomplish the essential functions of the diner.
Upon employment, all employees are required to fully comply with TR Lodging Enterprises? rules and regulations for the safe and efficient operation of the diner facility. Employees who violate rules and regulations will be subject to disciplinary action, up to and including termination.
Required experience:
Food and Beverage: 1 year
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