Boise, Idaho
Bilingual Sales Representative Google Fiber (English/Spanish... Job Opening in Boise, Idaho - As a Google Fiber Call Inbound Telesales Representative you will be primarily responsible for supporting subscriber acquisition efforts through customer initiated phone interactions. Are you passionate about technology and understand/value what fast, reliable internet connectivity can do for the community and the people who live in it? Are you motivated by the opportunity to educate your neighbors about the benefits of a gigabit connection, and do you welcome the challenge of overcoming objections ethically? Do you thrive in a competitive sales environment and understand that our innovation and commitment to customer satisfaction sets us apart? If you answered ?YES? then Telesales might be for you.
Essential Functions/Role Requirements:
Strive to positively represent and strengthen the Google Fiber brand though outstanding phone interactions that accurately reflect company values and commitment to user satisfaction.
Answer phone inquiries related to Google Fiber, and educate potential customers on Google Fiber?s value proposition and service benefits to achieve aggressive sales targets as well as manage outbound leads and customer follow up calls.
Guide callers through the Google Fiber online sign-up process and (if needed) Google account creation or password recovery process
Grow and manage a sales lead pipeline to provide ongoing phone/e-mail assistance, and/or reminders to potential customers who opt not to sign up over the phone
Partner with local field sales teams in active markets to achieve high lead conversions through mutual referrals and campaigns designed to provide an optimal experience for potential customers
Partner with customer support to escalate questions/concerns from current and potential customers regarding Google Fiber?s service and build/installation process.
Meet quality assurance requirements and quarterly goals
Accurately track sales and customer support interactions through internal tools to capture relevant data that can be used to generate reports and ongoing sales analysis.
Minimum Skills Required
High school diploma or general education degree (GED) preferred; or 3 months of related experience and/or training; or equivalent combination of education and experience
Minimum of 1 year of sales experience, Telesales preferred
History of achieving and/or exceeding stated sales targets
Must display professionalism at all times
Basic PC and Typing skills
Successfully works leads independently
Works well with others in a team setting
Must be able to take direction and implement coaching for self-improvement
Works well under pressure
Excellent verbal and written communication skills
Comfortable working on a computer while simultaneously talking on the phone
You are a self-starter, are motivated, and have a passion for helping customers
Preferred Skills
3+ years of direct to consumer sales or marketing experience; Telesales experience preferred
Experience working with Salesforce or other customer relationship management tools
Previous experience working in a contact center.
Ability to work in an ambiguous and frequently-changing environment
Attention to detail with excellent written, verbal, presentation, and organizational skills
Aptitude to quickly comprehend and exhibit deep product knowledge
Self-motivated and able to work well both independently or as part of a team
Proficient with Google products (i.e. Chrome, Drive, Gmail), services and applications
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
sales: 1 year
Required languages:
Spanish
English
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