Laughlin, Nevada
Information Technology Technician Level II Job Opening in Laughlin, Nevada - JOB SUMMARY :
Perform a variety of computer operations. Monitor console control panels and makes procedural and/or operational corrections as necessary. Mans help desk, provides on-call support, and manages development projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operate and monitor mainframe and mid-range computer and peripheral equipment to include; modems, printers, tape and disk drives, servers, PCs.
Observe operation of equipment, network monitor, control panels error lights, verification logs, error messages, and faults.
Monitor network monitor panel for faults or problems.
Monitor Help Desk and respond to trouble tickets.
Distribution and follow up on all work orders entered into help desk system.
Contact appropriate staff to resolve network monitor errors.
Determine source of computer problems (hardware, software, user access, etc.).
Advise staff on appropriate action.
Remove and distribute computer equipment and output.
Clear equipment at end of operating run and review schedule to determine next assignment.
Provide recommendations on company technology purchases.
Document computer problems and resolutions for future reference.
Maintain confidentiality with regard to the information being processed, stored or accessed.
Other duties may be assigned as required.
MARGINAL FUNCTIONS:
Maintain communication with team members, distribute workload or assist others as appropriate.
Provide computer orientation to new company staff.
Assist personnel of other departments as a computer resource.
Provide on-the-job training to new department staff members.
Make procedural and/or operational corrections as necessary.
SUPERVISORY RESPONSIBILITES:
Serve as liaison between staff and the technology department to resolve issues.
MINIMUM QUALIFICATIONS: To perform this position successfully, an individual must be able to perform each essential duty superior manor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE: Graduation from high school or equivalent and three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals.
CERTIFICATES, LICENSES, REGISTRATIONS:
Applicable Gaming License
Proof of employment eligibility
Basic HAZMAT Safety Training
CORE COMPETENCIES: The requirements listed below are representative of the knowledge, skill, and/or ability required.
Working knowledge of computer hardware, software, and peripherals.
Ability to change backup media and run basic diagnostics;
Ability to maintain specific pertinent to the company?s computer system;
Ability to read and apply technical manuals.
Working knowledge of practices and procedures common to the IT area to which assigned; company policies related to assigned activities.
Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
Knowledge of Microsoft Office and telephone protocol.
Duties require professional verbal and written communication skills. This is normally acquired through one to three years of clerical experience.
Familiarity with operating systems.
Knowledge of computer system backup requirements and procedures.
Knowledge of computer input and output media.
Ability to initialize and operate computer hardware and software systems. Ability to utilize computer operating systems utilities.
Knowledge of computer job control procedures.
Ability to determine the nature of computer hardware and systems software problems, and to communicate technical guidance and information to users.
Ability to learn and support new systems and applications.
Work with staff requires interpersonal skills.
EQUIPMENT, MACHINERY, TOOLS AND MATERIAL UTILIZATION:
Fax
Scanner/copier
Servers
Networks
Internet
Computer hardware, software, and peripherals
Computer operating systems Windows, Linux, i5Os, AiX
Computer software iSeries Access, Microsoft Office
Network tools; line testers, punch-down equipment, fiber termination equipment, etc.
PHYSICAL/MENTAL DEMANDS: The physical demands described here are representatives of those that must be met by an employed to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Additionally, the employee may be subject to extended periods of focused concentration lasting up to several days with minimal rest. Employee must be available to casino personnel at all times, and be available to work remotely at all times.
Must be able to work under pressure and meet deadlines
Must be able to lift 50 lbs
Ability to sit or stand for extended periods of time
Logic and reasoning
Dependability and follow-through
Must be available for overnight on-call 6-7 days a month*
Must be available for Day, Swing, or Grave shift hours Primary Area/Areas in which duties are performed*
WORK ENVIRONMENT: The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Gaming
Administration
Cash Operations
Food Service
Hospitality
Facilities Operations
Server Rooms
Casino Cage
Soft Count
Hard Count
IDF Rooms
Payroll and Accounting
Power Distribution Centers
Sound and Video Control Centers
Air Conditioning Control Centers
Surveillance Access To and/or Maintenance of Confidential Information Access to all information systems, Computer systems, and the data therein.
Access to all secure areas of the casino according to procedures*
*
SECURITY: This team member will require regular access to all areas of the enterprise for the purpose of interacting with team members and management. This team member is granted escalated access to some confidential information and areas.
Job Type: Full-time
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